Get matched with top hardware, latches & tracks (door) repairers or replacers in Winchester, VA

"No estimate or work was done so I can't comment on any of that. The salesman apparently so hated to wear a mask that he felt the need to be rude and unprofessional. When an emergency occurred during his visit, he got angry and ran – embarrassing himself and his company. To add insult to injury the company leadership felt the need to insult and try to provoke me. Yes, at the same time the salesman arrived we had a pet emergency. Clearly a minor one to some. The death of a baby chick. Sounds like a joke but it isn't. I have limited mobility so I shouted to my wife for help believing my wife's remaining chicks were also in immediate jeopardy. She was in her flower garden so I opened the window and shouted for her by name. She could not hear me. After watching the remaining chicks suffer in pain I again called for her. Panicking now, I shouted a third time as loud as I could for her, again by name. Not knowing the salesman had even arrived. I didn't know why she was delayed. Hearing me, our oldest son left his mom with the salesman and came to my aid. Upon his arrival and after seeing and evaluating the situation, he went for help. I left the room with him. At that point I saw the salesman, for the first time, in our bathroom at the sink with the door wide open. I asked (using please and sir) he allow me into the bathroom. Like a shot he left the bathroom, angrily stomped down the stairs, out the door and sped away. When I saw my wife she was almost in tears. She was very upset and it took her a number of minutes just to calm down. According to her, and my son, the salesman came up to her in the garden not wearing a mask. We had requested he wear one and was assured by the scheduler that he would. When she asked if he would put on a mask he leaned forward into her face and shouted "what!?!" I can't explain how freighted she told me she was. My son told me he was shocked and believed the salesman came so close to her face and over-accentuated his response to demonstrate how much he resented being asked to wear a mask. My son said it was as if the salesman was faking a cough or sneeze into a customer's face as others have done before being thrown out of stores, etc. According to my son, at this point he heard my shouts for help and left his mom with the salesman and ran to help me. According to my wife, the salesman then held a mask to his face and sarcastically said, all right!?, can we do this!? He apparently followed her as she quickly walked away from him and toward the house. When he entered the house right on her heels, he again very sarcastically said, can we just do this now!? As she described it to me, she with up the stairs with him closely behind. When she went to show him the needed work upstairs, he just left her and went to the bathroom - where I saw him for the first time. Any animal dying in my hands touches my heart - that's just me. As a 60+ yr old 100% permanently disabled veteran you can accuse me of being overly sensitive. My wife is a long retired 30+ year RN, nearly my age and is now my full-time care giver. I am house bound without her. Clearly she and I are not a threat to anyone. Immediately, not knowing what happened I called Handyman Connection twice, hoping to reach someone to find out what had happened. I left two message asking for a return call immediately from someone in authority; that I didn't know if I needed to call an ambulance or the police since my wife was unable to tell me what happened. I wanted an explanation and I wanted it immediately. I got a call back alright…. Apparently from one of the owners. He said he had spoken to the salesman already and knew exactly what happened. He sarcastically 'apologized' and that his salesman understood, that my wife and I must just be ‘having a bad day.’ I was livid. When I accused his salesman of being "mean" to my wife the owner's anger exceeded mine by 100%. He made it clear to me his worker had been an employee for many years and had "hundreds" of positive reviews - that it was just me and my wife. When I repeatedly tried to express the results of the salesman's visit -- the owner verbally fought me, clearly not even pretending to consider any other view but his own. I am not a fighter. I have gone to great lengths to avoid conflict, even to the point of accepting, even fainting support when someone misses or needs to change an appointment, etc. This is a weakness that I have been working on for years. I will do anything to avoid making others feel sad, bad or embarrassed. However, the salesman, and now the company owner had insulted my wife. The owner refused to give me an email address so I could more clearly explain what had happened when I calmed down. He said he didn't want to hear any more of it, or from me again. He added that I was obviously a serial complainer and I didn't matter anyway. He ended by hanging up on me."

"Highly recommend! He was punctual, professional, and paid attention to detail. The work was done efficiently and everything turned out exactly how I wanted. Pricing was fair and transparent, and he made sure everything was cleaned up before leaving. It’s hard to find reliable handyman services, but this one exceeded my expectations. I’ll definitely be using him again for future projects!"

"His work is excellent. He did a total kitchen remodel and redesign at house. And redid 2 bathrooms and replaced carpet in entire house to flooring. His customer service is excellent. I will be using him for all my house repair inside and out from now on"

"He does good quality work, is very knowledgeable and well skilled at what he does."

"Ave's Lock And Key answered my Angi's evening request the next morning at around 9AM. Avery recommended rekeying for changing 4 door locks and deadbolts. He arranged for Justin to arrive at 10AM. He explained and showed me the rekeying process and completed the work in around 2 to 2 1/2 hours. I enjoyed seeing the process and learning that it was most effective for our needs rather than buying all new locks. Avery and Justin knew immediately our needs and performed them well. I thought they were both professional regarding their work and very pleasant to talk to. I would recommend them highly to others."

"Miguel installed ceramic tile backsplash in my kitchen, a recessed medicine chest in the bathroom wall, added a wooden frame to a wall mounted mirror and replaced a broken door frame. He and his worker were professional, neat, fast and efficient. The job cost didn't change and he finished on time. All of the workmanship was excellent and he went above and beyond to make sure that I was happy."

"Can't say enough about this business. Shower Door King was professional in every sense. From initial contact to measuring and install, it all went perfectly. Quick turnaround as well. Only a couple weeks and Installation was complete. Very affordable for a quality product."

"Installation was fine. However two days after installation, one window has cracked. It has now been 10 days and no one has followed through with my multiple emails and text messages. They were really responsive when trying to make a sale but now that they have been paid in full - I have been ghosted. "

"Kenny did a great job. I would recommend him for your playset and basketball goal needs. On replacing the pad pn the bottom of our Gorilla basketball goal, Kenny knows what he is doing. I would recommend utilizing a professional on this as he explained that when you install the padding on the goal you are drilling very close to glass backboard and iy could shatter the glass if you are not careful/don't know what you are doing."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."