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"Initial contact was great with Chuck and Luke.  Great stories and pictures of other work performed. Their concrete stamper (Arnie), is awesome.  Fabulous work by Arnie!  After contract was signed communication was difficult.  We were told to call anytime of the day and week.  Although they may not answer we were assured that a return call would be made, usually within the hour.  Ha! Luke rarely answered his phone and messages to call were not timely.  Chuck almost always answered although he wasn't over our project so he couldn't provide too much information and deferred to Luke.  No problem, we understand that but, we needed Luke to call.  There was a he said she said several times during the project leaving us to wonder who to believe. We were told by a sub-contractor that he never heard from Luke about certain issues but, Luke would tell us that he spoke to the sub-contractor.  Who to believe?  A truck was driven through our neighbor's yard to gain access and rutted the area.  Several days later we saw our new neighbors looking at the ruts.  What a way to meet your neighbors for the first time.  Overall the project came out great but, there was a lack of comminucation between subs and us.  We didn't appreciate being left in the dark about the progress of work.  What was to be a 2 week project was 5 weeks due to bad weather which is understandable however, an occassional call would be nice. "