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"Benny Hanes was very knowledgeable, personable, and took the time to explain what needed to be done. He was highly responsive and did a quick job. I would highly recommend him!"

"The person with Primetime showed up in a timely manner. He was also professional and did a great job."

"They were very professional, prompt, and thorough with the job. Our dryer vent had not been cleaned for years, so the cleaning they did gave us peace of mind to prevent fires."

"Needed my dryer vent cleaned. When Ned called I explained to him that I had two 90 degree angles. He assured me he had all the equipment needed to handle this job. When the two men arrived my husband showed them a picture of the two angles in the vent. One guy didn't speak english and walked away. Didn't even want to look at the picture. The other guy who spoke limited english just told us to call his boss. We told him his boss had already assured us they could do the job. Now for all the equipment they brought - a generator that they couldn't even get started. We have an outlet out back and told them to use it. They then just put a small hose in the vent which was blowing air. I was in the closet with the dryer and could hear the hose as it came in. It stopped at the first angle and couldn't bend to go any further. They then left. I was also told that they would bag up any lint that came out on the lawn. Big surprise - there wasn't any. My vent is still clogged."

"No - need to hire someone else to finish the job"

"Mark called quickly after I requested a quote, came and inspected my HVAC ducts, and setup the job. He's got a great crew who did a thorough job cleaning the ducts and registers, fixing issues as they found them. Highly recommended."

"After many years of living in our home it was time to get our ducts cleaned. I shopped online and selected about 8 Air Duct Cleaning Services to review. This took a while. During my reviews, I learned a few things that I want to pass along here. First and most important: The only duct cleaning company who I reviewed that was fully insured with BOTH Liability and Workers Compensation Insurance was “The Mad Hatter”. That alone demonstrates that this company cares a lot about their employees and customers. Second, when I visited the main office of The Mad Hatter on Six Forks Road in Raleigh to get an estimate, the owner ‘Jerry’ not only made me feel welcomed, he answered all of my questions and trust me here, I had a long list of questions. In-fact this in person review went on for about 1½ hours. After a successful get together with Jerry, I made an appointment to have my ducts cleaned and sanitized. On the day of my appointment, Duct Cleaning Specialist “Travis & Ivory” arrived at our home as scheduled. They introduced themselves, did a walk-a-round of our home to identify all the ducts and returns that needed cleaning and then explained the duct cleaning procedure to my wife and I before getting started. They were both professional and careful not do damage our floors and furniture and not only cleaned and sanitized our ducts and returns, they also cleaned each and every one of the vent and return covers. The procedure took about 3 ½ hours and when they were finished, you could actually smell how clean the air was. I cannot say enough about this this company. They got it going and honestly don’t need my review either. In Short, ‘The Mad Hatter” is clearly a step above their competition and I can highly recommend them. Thank you - Joe F"

"TJ communicated very well, and provided the estimate as requested and was on time and performed the pressure washing, as well as doing gutter cleaning for a reasonable fee. I was pleased with the experience and plan to hire him again in the future."

"Super! Everything was above expectations"