Get matched with top plumbing installers for a remodel or addition in Zirconia, NC

"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."

"Joe from Hometown plumbing was incredible. He’s knowledgeable. He’s fair priced and he’s efficient. I would highly recommend him for any of your prior plumbing needs. Sincerely, Pastor, John Wilcox Junior."

"Professional estimate, on-time arrival for the install, and knowledgeable installers. Would recommend this company to fix my mother's plumbing needs."

"Jason did a nice job. He determined that the old (leaking) water line had been laid under the (asphalt) driveway, and that it was thus cheaper simply to install a new waterline. That proved difficult due to the compacted clay around the house, and because the slab was solid concrete, but he persevered and we now are enjoying water without an "enhanced" monthly bill. His price was quite reasonable, and he was very professional."

"Friendly, knowledgeable people. Fast response. Competitive price. Same day service. Excellent installation, better than original. Ethical Plumbing was recommended by a coworker (Harold D.) and they have great reviews on Angie's List so I chose them for this job. Perfectly satisfied with the project and I highly recommend them."

"Prompt, efficient, professional. The job required relocation of the old water lines to the faucets. He explained clearly what was needed and proceeded to do the job well. I will definitely call him again when I have other plumbing needs."

"This is a professional and trustworthy Plumbing Company"

"The service was prompt and professional. Cory was friendly and thorough. Willuse this company again for our plumbing issues."

"Oh my goodness this guy was quick. He fit me in his schedule, very professional. It was truly amazing how quickly he replaced my kitchen faucet. And assured me that my leak was secured but if I ever need a plumber again I will call this company. Quick... Professional... Affordable. Thanks guys"

"Both times I have used Four Seasons Plumbing have been fantastic. Their website is easy to navigate and they are very prompt in making appointments. I have appreciated the friendliness of the two technicians I have had on site and the administrative staff. I will definitely be using them again! Thanks!"