
Serving Prince George, VA and surrounding areas
Approved
In business since 2010
Free estimates
Warranties offered
"The company convinced us to sign an annual agreement in December 2015 when they performed a "coupon" periodic inspection on the gas furnace. By late May they had not called to perform a periodic inspection on the central split-system air conditioner. Noticed system was running longer than usual and not removing humidity very well. Called to schedule the periodic inspection and advised them system had iced up earlier that week. Technician found refrigerant pressure was low and added 4 pounds R-22 at $110 per pound - system held 6.5 pounds total. He stated he could also add a sealer if I wanted - of course I wanted! Stated the sealer would surely take care of any leaks - additional $95. Ten days later system was not cooling well or removing humidity. Called another company referred to by a friend. That tech looked for a leak in the evaporator coil by spraying with soapy water. With none found he followed the liquid line toward the condenser unit and found the line was discolored in two places where it was laying directly on the ground - furnace and coil are in crawl space - and took photos to show me. Found the leak was in the liquid line. He stated he was not supposed to add R-22 refrigerant to a system with known leaks - for environmental reasons - and we asked for quotes to replace the liquid line and evaporator coil since it was 16 years old and quite corroded - I had also read that particular coil had historically suffered from corrosion issues. As the repair came out at 40 percent of the cost of a new system we went with a new system with a SEER rating 4 points higher than the existing system. I ended up very disappointed that the first company, 1) had not scheduled a periodic check of the air conditioner by June 1; 2) charged more than twice the per pound price for R-22 refrigerant than the second company quoted, and 3) never bothered to look for a known leak in the system. I must add that the technician was very nice and answered a ton of my questions but I believe he put too much confidence in the sealer and should have looked for the known leak before doing anything else."






































