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"I had to have a sump pump installed in my crawl space. The company Dri Right recommended was awesome. Would highly recommend Hilbert Home Improvement"

"Brian is a person of exceptional character who takes pride in providing honest, high-quality service. He’s detail-oriented, responsive, and genuinely cares about helping others—qualities that are essential in small business. In every project I’ve seen him take on, he demonstrates excellent problem-solving skills and is committed to customer satisfaction. I have no doubt that Brian will bring those same values to every client and project. I highly recommend Brian and True North Restoration to anyone in need of dependable and professional water or fire restoration services."

"Very professional, if I ever need them again they are going to be the first ones I call.."

"I really appreciate their quick response. I was distressed and didn't really know what to do. So I called Vanguard Home Services, LLC and they were here within one hour and was able to get everything taken care of. Such a terrific company."

"Great customer service, workmanship and effcient1"

"Robertson restoration is the way to go they are very polite professional and genuinely great people. Their prices are amazing and the quality of work is even better. I had to have part of my floor jack hammered up and a system put in to drain water from a crack in my Foundation they completed that in one day and drywall the next. I will definitely be using them again in future projects that I have in mind for my house. Absolutely great service!"

"They are a very wonderful company"

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer's interests and make their concerns the basis of our business.

"Excellent. This experience was the best I have had hiring outside help. After it was installed, I had some concerns and asked Aaron to come by. He came over on a Friday evening and to my surprise, agreed and quickly went above and beyond to remedy the situation. He was understanding and agreed with my concerns. Later I was worried about a sound I was hearing coming from the sump pump. He came up on a Sunday and turned out it was my old pump (not the new one they had installed) that was making the noise. He removed it and clearly explained why it was making the noise. The perimeter drain, pump, and dry well that they installed have all worked great since the installation, which was nearly 9 months ago now. It was very clear making sure a job was completed well and with integrity was important to him. It was comforting to know I was working with a company who valued customer service and doing a job well. Their prices were more reasonable than the 3 other companies I had estimates from. I would definitely use them if needed in the future."

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Basement Wizard employees were on time and very friendly. Since these employees were not involved in the original inspection and job estimate I showed them the two areas that needed to be repaired and described the problem.  I also pointed out how important it would be to control the dust which I knew would be created during the repair.  I was assured that the area would be enclosed and air cleaners would be used to control the dust.  Upon completion of the repair I was shocked to find that my entire basement was filled with a dust cloud.  Everything in the basement was covered in a layer of fine powder.  I contacted the original estimator (employee) who offered to have the crew return and clean my basement.  I told him that I had no confidence that they would perform an adequate job and I would perform the cleanup myself.  A couple of weeks later after a heavy rain event one of the "repaired" cracks leaked just as it did before the repair.  A second crew (which included a foreman) was dispatched to preform a second repair attempt.  The second crew did a much more professional job and their repair appears to have stopped the leak so far.  My disappointment with Basement Wizard is not with the fact that it took two attempts to complete the repair.  My issue is that I was assured by the original estimator and the repair crew that they would control the dirt and dust during the repair process.  They failed in this promise and I spend many hours cleaning up after them. 

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