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"Affordable, quick to respond, very clear on what needed to get done to make our fireplace safe and usable."

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"Service call went very well. Anthony D. and Brandon arrived promptly and were very courteous. I explained to Anthony what services were requested and discussed quote recd ( including discount) for services from office. Anthony assessed fireplace and explained what needed to be done and then he went up on roof. Anthony explained about issues with chimney stack and he shared pictures which were very helpful for me to see what needed to be done. I requested photos of before and after work done on chimney stack be sent to me, Anthony said they would be sent. I'm very pleased with Anthony's communication about recommendations for fireplace and chimney and for his work done on the chimney. I am very pleased with Brandon's work on the interior fireplace. I would highly recommend this company and team Anthony and Brandon!"

"They installed new bricks over my existing fireplace bricks. German is a perfectionist. He took his time to align the bricks; cut them perfectly to line up. Excellent work!!!!!"

"I was very empressed with the technician and how would not give up and got my fireplace working again"

"Franco’s Fireplaces was a wonderful find. I needed my paver patio repaired where it had sunken-in and had several thick roots growing through the pavers. I was having a difficult time finding a contractor. I finally reached out to Angi and got a prompt response from Franco’s Fireplaces Inc. Not only did he offer a reasonable quote, Franco was able to begin immediately. In less than two days, his team transformed my patio. I am truly impressed with their workmanship. Based on my experience, I can understand why they had so many great reviews for their fireplace work and now I can recommend Franco’s Fireplaces for paver/ flatwork, too. This was my second experience using a contractor through Angi, and both experiences have been awesome."

"Professional workers who made sure the job was done correctly. They made sure to come back a week later and ensure proper installation so my family can enjoy the fireplace safely"

"The chimney project went smoothly. The result of the initial work on the fireplace was less satisfying. Richard Olsen, the owner, agreed with me and had the work redone. He made sure that the end result was something that we both were happy with. I was impressed by his professionalism and the pride he took in the work done by his company. I will not hesitate to hire him again or to recommend him."

"Our fireplace needed to be relined. When Jon and Ron looked at the project to provide a quote they observed additional items with bricks at the top of the chimney and cracked bricks in the fire box not communicated to me by another contractor. They worked safely and professionally to repair all the issues. At the end of the project they cleaned up and provided a complete walk thru of the job."

"Fernando was great. Worth the $$ to have a fireplace that is safe and working properly. Took extra care of the surrounding area and worked with me on timing since the appointment was during the work day."