Get matched with top flooring pros in Brandeis, CA

"We visited the business several times before deciding to purchase carpet there. The owner was professional and provided information without being pushy. He came to our house to measure and provide a quote. The installers were efficient and completed the job in a day. They did not charge to move the furniture (the other businesses we looked into did). We could probably have paid less at Home Depot or someplace similar, but we were interested in patronizing a small business that used their own employees to install the carpet instead of contracting out. The carpet was installed in September and we have been very happy with it. I would recommend Carpet Time highly."

"We had vinyl flooring installed throughout our house. The crew removed the old carpet, baseboards and some tile. They installed new baseboard and flooring. Javier's crew did a FANTASTIC JOB! The price was very reasonable, and it was easy to communicate with Javier. We were told what time the crew would arrive and how long it would take to complete the work. After the flooring was installed, the crew cleaned up and didn't leave a mess on the floor. they are very friendly and nice. They installed flooring in another house that we had and because they do GREAT work we had them do our house. I HIGHLY recommend Monteros Hardwood Flooring."

"The Good:
   COMMUNICATION:  Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later.

The Bad:
   POOR JUDGMENT:  They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself.
   SLOPPY:  The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase.

Conclusion:
    Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job.
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• We had a tight schedule with a upcoming move in date. Mike Pillar came to our new home, and got back to us with an estimate. We decided to accept his bid, selected one of the samples that he provided, and went to his shop to sign the contract. At that time we were told that the wood that we had selected was not in stock, and it would take six weeks to get. He suggested an alternative, that was available immediately. We were disappointed but had a time crunch, took the new sample to our home, and determined that is as an acceptable replacement, (although visibly was inferior quality 25% thinner), than our original selection. The following week, we met with the installers, and proceeded to leave them to work, when the foreman came running after me, and wanted to show me that the wood that they were installing, did not match the sample, that was still in my house. It was clearly a different dye lot. I was very upset and got in touch with Mike Pillar. He insisted that it was the same, even though myself, my husband, and his employee clearly saw a difference. I was thrilled to find out that the original wood that we had selected suddenly was available, however, we were now being charged an extra $680 to get the floor that we were originally quoted on. The explanation that we were given for the price increase was that the stairs cost more with that wood, even though that flooring isn't even on the stairs. The stairs are stained wood. In the end the quality of the work, and the overall pricing was good. I didn't appreciate the bait and switch tactics, the unreasonable price increase, or the way that I was spoken to by the owner.

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"Taylor´s is a very wonderful carpet cleaner. Thank you guys!"

"Moe Khalil did an excellent job cleaning the carpets and cleaned the kitchen floor. I would highly recommend him. He was very professional."

"Mike was very responsive and helped us switch gears from refinishing the hardwood floors to installing laminate after we removed the old carpeting and discovered the hardwood floors were too deeply stained to be refinished. He and his team did a great job and left the work site very clean."

"Subject I had an excellent experience working with this wooden floor specialist Bryon. From start to finish, he was professional, personable, and extremely accommodating. He took the time to clearly explain the damage to my flooring, what repairs were needed, and provided an accurate and honest assessment of both the scope of work and the timeframe to complete it. The job was completed efficiently and exactly as described, with great attention to detail. The repaired flooring looks fantastic, and the work was done on schedule with no surprises. I truly appreciated his professionalism, clear communication, and respect for my home. I would highly recommend him to anyone in need of wooden floor repairs or restoration. See 3 pics for damaged wooden floor and fourth picture of completed floor to the left of photo. He did a suburb job and yes, I will be hiring and recommending him to my friends, relatives and neighbors. Best Regards, Darryl Kimble of Hawthorne, CA"

"LOVE THE FLOOR AND THE INSTALLERS!"

"Dennis, who spearheads DX Floors, did a masterful job in having the planks that were ruined by rain intrusion into our house removed and replaced with the identical wood to blend in with the other wood in the room not touched by the rain. Its a perfect match."