Get matched with top flooring pros in Severna Park, MD

"Stair case carpet replacement. Looks amazing, they were very fast and cleaned up after themselves. The carpet and padding also feeling great!"

"We are so impressed with Roberts flooring. They did such a great job! Highly recommend!"

"First let me take a moment to thank Hews Carpet Care, and the owner for taking such great care with our carpet and stairs and leaving our floors and stairs looking like they were new once again! We needed to have all of the carpet upstairs in the bedrooms & hall way stretched as well as all of the carpet on stairs stretched and retacked and we had 3 flights. Not only did he do an exceptional job but Hugh the owner was professional, and and truly an expert in his craft! He also had a wonderful personality and his only goal was to make sure you were happy above and beyond. He also provides a warranty, so working with a craftsman with over 40 yrs of experience in his trade, he went above & beyond what we expected and we couldn't help but provide him with a nice tip to show our gratitude!. So thanks again Hugh for all of your help! We'll end saying anyone who needs carpet care, visit his website & don't hesitate to call Hews Carpet Care. Sincerely, Jay & Mel"

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Contacted BR Flooring for an estimate and met with Wesley (owner).  He promptly provided 3 estimates as requested; the prices were reasonable compared to the other estimates.  Based on his rating and the initial meeting, I hired him.  He stated that the work takes 2 days to complete and he and his crew will arrive between 8:30-9:30 to begin work.  But on the first day, my concern was raised when only one worker showed up – no one in charge to explain the logistics of the job.  I was concerned because there were a very large and heavy china cabinet and that needed to be moved.  No way can this lone worker move this furniture.  Feeling badly because he had no help, I found sliders so the furniture doesn’t need to be lifted.  He and I moved the furniture.  He was kind enough to help me remove the numerous items from the room and the cabinet.

On the second day, I expected workers to show up between 8:30-9:30 since that was the time that was given.  Instead, they showed up at 8:00am.  I let them inside, but then one of the workers wanted to get to the fuse box.  Again, no explanation was given on the process.  My concern was raised again when he thought that only the existing floor was to be sanded and stained.  I informed him that the new floor had to be sanded in order to match with the existing floor.  Why did I have to tell him that?  This detail should have been communicated to the workers.  My concern was the handling of the heavy furniture and who was to return it to its original location.  So I called Wesley and he explained that someone will have to return the next day.  I was perturbed by this because I’ve already taken 2 days off work and wasn’t plan to take another.  He sounded irritated – not sure if he was having a bad hair day or just didn’t like a woman asking him questions.  His behavior was far different from behavior that I encountered during the initial meeting. 

In summary, this may be my first time in contacting someone to perform this type of work, but I have expectation as a customer.  I expect the process to be explained to me in advance or at least that day.  I shouldn’t have to keep on asking for the process.  I am not your friend and I didn’t get the work for free so when you take my money, you should show some respect.  Then he had the hubris of sending me an incorrect invoice – one that costs more than originally stated.  Luckily, I requested everything via email to avoid any dispute.

The workers did an amazing job and I would hire them, but I would NEVER work with Wesley again.  Very unprofessional and argumentative once he was hired.  I went through Angie’s List to avoid people like him.  There are other people who will offer fantastic work with reasonable prices without the attitude.  Hire someone else to avoid the aggravation.

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"The employees were knowledgeable, efficient and hard working. If we ever need flooring again, we will surely use Elegant Floor Services which lived up to its name."

"Excellent professional service, very pleased with the beauty of our carpeted room!"

"We just had AG Flooring replace carpet with wood flooring and then sand and refinish it to match the existing wood floor. They did a beautiful job and it was a good price. They were on time and professional and finished well ahead of schedule. I would recommend them as I will definitely work with AG Flooring again if the need arises. Photos show before with the carpet and after with all wood floors and refinished."

"I must say I was nervous about allowing a carpet service do repair on my laminate hardware floor. They sure did a absolutely amazing job! I mean I was completely speechless at the superb quality of work and the time it took them to complete the job was mindblowing! After completing this job for me, I'll be using them for any carpet, tile, hardwood floor installs in the future for sure!"

"We originally contacted Heritage Wood Floors a decade ago to replace carpet on our first floor with hardwood. The workmanship was excellent. We referred him to family members. When we purchased a new home and wanted hardwood installed, we called Heritage. We couldn't be more pleased. We came home to a gorgeous floor. They paid great attention to detail and were as picky as we would be about each board they put down. The house was spotless, you wouldn't have known they were there except for the new, beautiful floors. The quality of work is excellent."

"Their work and attention to detail are outstanding. I would highly recommend them to anyone. We replaced over 260 sq. ft. of carpet w/ hardwood flooring and two flights of stairs with matching hardwood. Their pricing was honest and competitive w/ other offers received."