Get matched with top flooring pros in Shady Side, MD

"Total flooring is great. I would highly recommend them for any carpet installation. I also had them stretch the wall to wall carpeting upstairs. It looks so much better now. Sebastian was professional, competent, experienced, and easy to work with. His team arrived on time and stretched the carpet upstairs and installed new carpet downstairs. The price was reasonable and I felt that I got great value for my money. J"

"First let me take a moment to thank Hews Carpet Care, and the owner for taking such great care with our carpet and stairs and leaving our floors and stairs looking like they were new once again! We needed to have all of the carpet upstairs in the bedrooms & hall way stretched as well as all of the carpet on stairs stretched and retacked and we had 3 flights. Not only did he do an exceptional job but Hugh the owner was professional, and and truly an expert in his craft! He also had a wonderful personality and his only goal was to make sure you were happy above and beyond. He also provides a warranty, so working with a craftsman with over 40 yrs of experience in his trade, he went above & beyond what we expected and we couldn't help but provide him with a nice tip to show our gratitude!. So thanks again Hugh for all of your help! We'll end saying anyone who needs carpet care, visit his website & don't hesitate to call Hews Carpet Care. Sincerely, Jay & Mel"

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Contacted BR Flooring for an estimate and met with Wesley (owner).  He promptly provided 3 estimates as requested; the prices were reasonable compared to the other estimates.  Based on his rating and the initial meeting, I hired him.  He stated that the work takes 2 days to complete and he and his crew will arrive between 8:30-9:30 to begin work.  But on the first day, my concern was raised when only one worker showed up – no one in charge to explain the logistics of the job.  I was concerned because there were a very large and heavy china cabinet and that needed to be moved.  No way can this lone worker move this furniture.  Feeling badly because he had no help, I found sliders so the furniture doesn’t need to be lifted.  He and I moved the furniture.  He was kind enough to help me remove the numerous items from the room and the cabinet.

On the second day, I expected workers to show up between 8:30-9:30 since that was the time that was given.  Instead, they showed up at 8:00am.  I let them inside, but then one of the workers wanted to get to the fuse box.  Again, no explanation was given on the process.  My concern was raised again when he thought that only the existing floor was to be sanded and stained.  I informed him that the new floor had to be sanded in order to match with the existing floor.  Why did I have to tell him that?  This detail should have been communicated to the workers.  My concern was the handling of the heavy furniture and who was to return it to its original location.  So I called Wesley and he explained that someone will have to return the next day.  I was perturbed by this because I’ve already taken 2 days off work and wasn’t plan to take another.  He sounded irritated – not sure if he was having a bad hair day or just didn’t like a woman asking him questions.  His behavior was far different from behavior that I encountered during the initial meeting. 

In summary, this may be my first time in contacting someone to perform this type of work, but I have expectation as a customer.  I expect the process to be explained to me in advance or at least that day.  I shouldn’t have to keep on asking for the process.  I am not your friend and I didn’t get the work for free so when you take my money, you should show some respect.  Then he had the hubris of sending me an incorrect invoice – one that costs more than originally stated.  Luckily, I requested everything via email to avoid any dispute.

The workers did an amazing job and I would hire them, but I would NEVER work with Wesley again.  Very unprofessional and argumentative once he was hired.  I went through Angie’s List to avoid people like him.  There are other people who will offer fantastic work with reasonable prices without the attitude.  Hire someone else to avoid the aggravation.

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"Elegant Floors is an excellent company to deal with in all areas! Our floors look absolutely beautiful, the cost was very fair and affordable. Everyone we dealt with was fantastic. They were punctual, efficient, very professional and were very accepting of our needs. I had to reschedule the dates that work was to begin and it was not a problem at all. They were happy to provide us with the dates we wanted. The floors and house were spotless when they left! We can't say enough about how happy we are with this company. If we could give them higher than an "A" rating, we would, that is how pleased we are with their work and fair prices."

"JR & Alvin did an excellent job stretching and patching my carpet. The carpet looks brand new and with the tips they provided to care for it, the carpet should last longer than normally expected. If you are looking for cheap fix, don't do it. Call the professionals at JR's Carpets & Floors instead. You'll be happy you did!"

"A year ago, we had William refinish our floors; he did a great job-- also on painting! Sadly, during the year a dog became in ill an unbeknownst to us had accidents on a rug covering the newly done floors- the moisture seeped into the wood; it needed to be repaired. William did the repair for a reasonable price. Unfortunately, initially the repair didn't look good- I contacted William. He came back and agreed that it didn't come out as he'd hoped (he'd had to replace boards, re-stain and varnish the area). He came back again, re-did the work for no additional fee and it looks GORGEOUS. He showed great integrity and commitment to quality- his disappointment in the original repair was evident on his face. He is not always super quick to get back to you- but I found him to be responsive to polite persistence. He is now my "floor guy"-- we're moving and he'll be the person I call for any flooring related needs."

"KoAm/JMF did wonderful job on Harwood floor. I will definetly work with them again for my basement. I would always be happy to contact them and also refer other homeowners, especially my neighbors, to them anytime. I was really pleased with the team professionalism and customer service rendered."

"I was impressed with the work Hugo Carpet service provided. The workers were very professional and polite. I would recommend this company."

"It was a great experience to have them do our floors. Project started and finished on time. Cost was very reasonable. The floors are beautiful. Super nice people also."

"We hired them to install wood floors in our Ellicott City house. They were professional and followed through with the project from beginning to the completion of the project. There was a problem (not their fault) that impacted the install and they came up with an efficient cost effective solution. Simply put, they went out of their way to ensure our satisfaction and went over and above to get the job done on budget and within time parameters. I highly recommend BR Flooring for wood floor installation. It's what they do and they do it well."