
Serving Geneva, NY and surrounding areas
Approved
In business since 1962
Free estimates
Emergency services offered
"After responding to my call on 10/7 about an apparent leak behind the fireplace that caused the blue stonework to 'weep' and setting up a time the next week to look at the problem, Woodford sent out a detailed and quot;what to expectand quot; document which was helpful and professionally done. When the rep showed up on the appointment date, he took photos of the fireplace and the chimney outside. He never checked the flashing/roof area around the chimney (probably since he didn't have a ladder [and never asked if I had one...I did] and was dressed for the office, not field work). He told me he figured it WAS just a flashing problem and that they'd come by in a day or two to fix it. I told him I needed an estimate first; that they couldn't assume they had the job. He said he'd/they'd get back to me the next day. I didn't hear from him/them for another couple of weeks when they called and said they were in the area and could do the job that afternoon. I told them that the work had already been done since I had not heard from them nor had gotten an estimate. Another person who has done work for me scoped out the problem and did the work. While Woodford seems to have their act together based on the statement of expectations they sent, they have to work on their salesforce's credibility. I called them originally because I had heard their radio commercials and they sounded very sincere and credible. They may be, but this was not an acceptable experience.
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