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"Replace a garage door opener"

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The garage door was acting up for about 3 weeks. It would stop closing and would prop open again. Well the garage door finally broke. We could not see what the problem was. We attempted to open the garage door manually but could not seem to get that working either.  I was very distraught, we had appointments that we would not be able to keep and needed to reschedule  I immediately called Authentic Garage doors.  The office rep was very helpful and had someone come out to our home within the next 2 hours..

I have to tell you that I am pleased with this vendor, especially since there was no charge for the fix. They took full responsibility for not installing the spring to a stud in the wall.  They did not charge us anything. This is why we will use them again.

I do have to mention that the representative that was sent needs to go to customer service class.  When I opened the door, I was confronted by an order to move the cars out of the garage.  It took me a second to realize who he was. I then mentioned I could not get the garage door open. He said he already did it and walked away.  

He was at his truck cutting materials when my husband and I approached him.  I asked him if he knew why it broke and he told me to calm down.  I looked at my husband and walked inside.  My husband then asked him if anything else needed to be moved for him and he told him to get out of the garage because it was dangerous.  As my husband was going back inside, the representative said that he was not going to be able to fix it.  He was going to have to call the guy that came out before (1 year ago).

My husband went inside and said to give the rep some space - he seemed overwhelmed. There was a lot of loud bangs and bumps. When he knocked on our garage door, we came out. He was already walking away to his truck when he said it was fixed.  I asked if the other parts of the garage door opener looked o.k..  He didn't stop walking and said yes.  I asked what did we owe him. He said nothing.  Before he drove away, I asked why is there no charge?  He said because the job was not completed correctly last year.

As he drove down the street, I told my husband, we do not even have a slip to show the work that was done today.  I do not even know the individual's name so I can make sure to ask that we do not have him service our garage door in the future.  

I hope the company does something. This type of experience could result in bad publicity.

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"very well - extra work was requested (replacing the garage door seal) which was completed once the part came in"

"Justin was AMAZING!!! He came out the same day I put in a request, had the best price, and was able to start the job the same day. I had a whole new freshly painted garage door, new tracks, springs and new motor less than 40 hours from when the damage occurred. I could not be more pleased"

"A very good job and a great looking garage floor and patio! Was able to get it done before the main part of my move arrived and filled up the garage!"

"We had our garage door spring break on a Friday. American Home Shield couldn't get anyone to come out before the following week, so we inquired as to which Garage Door Companies would fix it as emergency, since my wife has medical conditions and needs to be able to travel. Of the two Garage Door Companies that are available 24 hours, A1 Garage Door Service LLC was the only one that could be there same evening. They got to our home to fix the broken spring so we could open the Garage around 8:00 pm."

"Elite Garage Doors was very responsive and communicated well with us. They seemed a little expensive but made up for it with their excellent customer service. One of the workmen took a good deal of time to explain how everything worked with my husband. He is very happy with the new garage door and opener."

"I could not be any happier with the service provided. Isaac contacted me within hours, came over to evaluate the repair of my garage doors. He provided me with a very reasonable estimate. I hired Copper State Garage Door immediately. The repairs were done quickly and professionally the next day. Both doors are now working perfectly. I highly recommend this company for any garage door repair."

"A few days ago my garage door became inoperable. I called Brace Yourself. They responded immediately. Miguel scheduled an appointment for the next day. He arrived on time. Identified the problem, explained in detail what he needed to do to repair the door. Miguel did an exceptional job. He was professional, communicated well, courteous, proficient and efficient, skillful. He completed the job in thirty minutes. I will recommend him to anyone that is looking for a superior handyman."

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. We strive for a 5 star experience for both customer and work experience!\n