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"Thanks for helping us work through the garage door door problem."

"They came and gave me a bid for repair which according to angi.com was above the high end of for this type of repair. I needed it done quickly so I okayed the repair. I never received a written estimate or work repair order. I was told that his wife does that on Sundays and I would receive it via email. I still have not received it. The work was done and the garage door is working, but I feel as though I could have had it done cheaper and with written paperwork and a warranty. I have a standard garage door and the repair cost me $350.00 plus tax."

"They came the same day and fixed my garage door. They were very courteous and worked fast. I was very satisfied!"

"I had such a great experience with Access! They upgraded my garage door with the myQ system and I’m honestly obsessed. It’s super convenient being able to open, close, and check on my garage right from my phone. The whole process was quick, the team was professional, and the upgrade has made my life so much easier. Highly recommend!"

"Absolutely the best in the business. Took pride in the work and was done in a timely manner. Also had repair work done at a different location and responded quickly."

"This company did the best job imagineable! Great communication! Great Price! Fantastic job! My house looks brand new! I highly recommend Lagunas painting!!"

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The porch project took 2 days, with an extra day for follow-up. The porch had been covered by outdoor carpet which we had removed the previous week. Covertech's first steps were to grind away old carpet glue, wash away the debris and with a patching compound, fill in miscellaneous divots in the porch surface and walls. After the patches were dry, Covertech troweled on an underlayer which had to dry as well.

Originally we had chosen a dark grey color from a color sample and were told the color would be highlighted later with a black spray. The underlayment dried with such a light tone that one of the techs recommended a different dark grey color and a different technique for covering the porch. That involved 'staining' the concrete cover rather than 'spraying' it. We could see the potential better appearance and we agreed. A second underlayment with the new grey color was troweled on and allowed to dry. When we commented that the new color was still too light, we were told that the staining step in the new process would solve the lightness.

 Next came using narrow tapes to build a design of our choice on the porch top and steps. An over-layer with a color of our choice (we chose the same proposed darker tone) was troweled on. Special effort was made to create hand-troweled 'swishes' on the surface to create a more natural look. When that dried, the tapes were pulled away to reveal the design and each portion of the design was hand-stained with a sponge or small brush. The 3-D effect of the stain on the hand-trowelling on the porch top was beautiful and justified the mid-stream decision to go with 'staining' over 'spraying'.

The techs stained individual bricks in the border design to try to achieve the dark slate grey tone we were after. When we gave feedback that even with staining, the top surface of the porch was still too light, we were told that when a sealer was applied, the color would 'pop out', so we moved on to that step.

The sealer dried to reveal the same lighter tone instead of the hoped-for darker tone and the project was done.

Three days later we did ask for a follow-up. The sincere attempt by the 2 techs to stain border bricks more darkly created a big range of tone from lightly-toned bricks to adjacent darker bricks. We revisited the project with Covertech's owner and asked to reduce the 'mottling' that we saw. He immediately scheduled the 2 techs to return. They ground away the darker tones on the individual bricks and re-layered all of them with the original overlay color to create a more consistent tone for the border.

Our take-away is that at each step everyone tried to create the best results possible. Yet, the proposed results didn't match what the material actually manifested. I think if we had to do it over again we would stop mid-stream and look at finished projects to confirm actual color results. Different concrete overlay materials and different sealers may dry differently. We would still choose Covertech because of their care in their handiwork at each step. We rated Quality an 'A' to reflect that pride, but chose a 'B' for Overall as a reflection of not achieving the results that were proposed (and we expected).

Added note: In the attached photos, you can see how dark the sealer looks when it is wet. When it dried, it was closer to the not-sealed-yet portions of the porch.

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"It went well they neat, nice and I really trust them for completing the job and I keep my door unlocked for them."

Action Garage Door was established in 1996 and has since grown to become the largest garage door dealer in the Northwest. With many years of experience and millions of satisfied customers, our credible reputation earned us the BCA Company of the Year award back in 2004. Since our small start, we have become a credible member of the Better Business Bureau, the Builder Contractors Association, and the International Door Association with thousands of reviews on Home Advisor and Facebook. We have built a strong and reputable company through hard work and passion for what we do. Our customers are important to our business, which is why we strive for complete customer satisfaction. Now serving McCall and surrounding areas!

"Floor turned out flawless, would hire again in a heartbeat. Just kind and responsive along with great prices."