Get matched with top glass and mirror pros in Olema, CA

"I own a relatively large Eichler home. When it comes time to replace my 30+ windows and 5 sliding doors, I did my research and received more than a few quotes.

Terry was the only company that came more than 1 time, as a matter of fact, 6 times, to come, explain the materials and options, re-visit to confirm what needs to be done, etc. Five Star Windows was the only company that showed me different double pane glass with Low E, Low E2, and Low E3 coatings and demonstrated how effective each is against heat. Terry also explained the price difference and recommend the one that would be ideal for an Eichler.

I was also replacing my skylights, all twelve 2 feet by 6 feet panels. All the other companies came, did the measurements, and offer exact double pane replacements. Terri took the time, did the measurements, explain to me what type of glass will give me the the optimal heat reduction. He also explained the current codes and what is required and safest for my family. What impressed me the most was he went up the roof, came down, and went back up again and was able to identify who made the Skylight frame. Granted my house was built in the 60's, but he identified the maker of the frame and contacted the maker to inquire if a new frame is more suited for my new triple pane skylights. This passion, knowledge, and expertise is welcome and not seen from other vendors I received quotes from.

On top of all the window work, I also decided to replaced my front door to a new pre-hung door with better weather proofing and seals.

I decided to go with Five Star even though they were one of the more expensive quotes, but I also believe in "you get what you pay for", and I am glad I did.

When all the windows came, Terry and his team Glenn and Jeff inspected every piece of glass. One of the glass was of wrong measurements, and it was sent back immediately for a new one. Then there were these twelve triple pane skylight glass panels. Upon inspection, Terry did not like how the seals were done and sent all twelve panels back. I would not have known otherwise, but Five Star took the initiative and took care of me. They could have ignore the issue and avoid the hassle, and I am glad they did not.

The install was done timely and as promised. Throughout the 3 week installation process, the crew Glenn and Jeff came on time daily and cleaned up every day when they are done.

The new front door handle and lock set took 6 weeks to come, and it came in the wrong color because of my own fault. Heather from the office worked with me and re-ordered. This time around, one of the lock sets did not work, so Heather ordered another set for me. The third time around, the incorrect set was picked and shipped by the shipper, and then the forth time, the lock handle was not the correct side, and the fifth time's the charm. Throughout this process, Heather had been more than accommodating and patient with me. I was frustrated myself, but she was professional and followed though every time.

On a final note, 2 months after the install, I notice a 6 inch scratch on one of the sliding doors. I called Five Star, and they had the manufacturer come and replaced the door panel, no questions, no hassles.

I am very glad I chose Five Star, I would recommend them to any of the my friends and family. I would say it again, you get what you pay for. Five Star and the entire team certainly showed me a quality and hassle free experience."

"Install was easy. Up front cost was pretty low with Angie's List coupon. Monthly price is a little high compared to competing companies. Response time with alarms is excellent. I was advised to use glass break alarms within 10 ft of my first floor windows, which we installed correctly. I asked prior to installation if having one in the kitchen would cause false alarms due to dishes clanging, etc. I was told the glass break alarms are configured to a precise frequency that alarms with breaking glass. So, not a "no", but not really an answer. Well, every time we cook dinner, wash dishes or empty the dish washer, the kitchen glass break alarm gives a warning which would sound the alarm if it was set. This has caused us a number of false alarms while we've been away due to shifting bowls or plates in our drying rack. For the first several we've had to pay our police department $120 to check the house, and I was only notified after the first alarm that there was a cheaper option for a security company to drive by to check for a break in."

At B & L Glass, our company is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. We welcome the opportunity to earn your trust and deliver you the best service. No job is too big or too small for our experienced team. Call today for a quote.

"I needed several things done: 1) Repair a broken anchor that secured shower glass to a half wall. 2) Replace the silicone caulking around the shower glass 3) Adjust shower door so it no longer grazes the half wall upon closure 4) Replace the door sweep They were very responsive in the initial visit to look at the problem and suggested just recaulking to secure the glass. I rejected that idea, as I didn't think it would hold for very long. They made an appointment to return a few days later. They arrived at 10:10 am, made all the repairs and left by 11:40 am. I thought the $800 price was a little steep and there were a few very minor issues, but overall the quality of the work was decent. The minor issues were as follows: 1) There was a lot of old silicone caulk scattered around the room after they left. I'd have liked them to vacuum the room. 2) There were a few places where the silicone was got on the marble and on the metal framing."

This is a business of selling, installing, reparing, & cleaning all forms of window coverings, including draperies. There are 3 employees. I hold a California State Contractors License. We are members of BBB. We accept credit cards Master & Visa, Checks, Cash. We accept purchase orders with a 30 day net. We are providing a 10% discount on all window coverings including Shutters

"Mostly, everything went well. Not having done this sort of thing before, we were a bit unsure as to whether we knew all the right questions to ask, but when Frank, our estimator, came out, he listened well and presented clear options which made us feel confident all would go well. We were happy with our choices, and all of the major work was done in a very timely and professional manner. The one hitch we had was with the window frames which were installed around our sliding glass doors. We assumed that the completed job would include the painting of these door/window frames (we even had the paint), but when the three workers finished up, the lead told us that painting was not included in the installation. We didn't think this was fair since we had not been previously told about this exclusion. Finally, after a lot of back and forth over a period of three weeks, the SGK owner agreed to send out a painter who would paint the window frames at no extra cost to us. Alas, the painter did a terrific job (we tipped him to show our appreciation), so all is now well.

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"I love the glass shower, and they also cut down my mirror to fit the new design. I would definitely hire them again."

Over 15 years experience. We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Very good job -- Manuel was prompt, friendly, innovative with how to hang the mirror, professional, and reasonably priced."

"Excellent craftsmanship. Very reasonable price. Quote was right on target. New bathroom floor tiling. New extended glass shower enclosure with all new tiling floor to ceiling. New lighting and vanity with sink and custom fixtures."