Get matched with top furnace / forced air heating system install or replace pros in Ionia, MI

"Jordan did an excellent job installing my new furnace and A/C unit. He was very professional, knowledgeable, and took the time to explain everything I needed to know. I could tell he takes pride in his work—he is detail-oriented, careful, and truly a perfectionist. The installation was done neatly and professionally, and he made sure everything was working properly before leaving. Jordan was an excellent find, and I would highly recommend him to anyone looking for quality heating and cooling service."

"Matt was great! Fixed our furnace and gave us great options for a whole home humidifier!"

"Quenton and his helper did a great job for use. He replaced our furnace and A/C unit. I had another well-know company come out first and give me a ridiculous quote. Boroff Mechanical was awesome."

"They have very good customer service and polite."

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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"What started as a service call for my furnace that wouldn't start evolved into a full system replacement. Techs Paul & Dallen arrived within a few hours of my initial contact, and had restored heat within a couple more hours. Due to the age of my system and other developing problems they detected, they recommended meeting with their Home Comfort Advisor for an estimate. That appointment was made on the spot and Duncan came next day. If I have a word of caution, it would be that this IS a proficient salesman. He examined the system and home, discussed options and had me signed up and financed within 3 hours. The Grapids team arrived next morning to install furnace, AC and water heater. All was done in a day, and is working great so far. Other reviewers have called them "pushy;" I'd call them a local company doing their best to survive during trying times."

"Took the time to show us other issues with our furnace, and how to optimize our heating and cooling."

"I highly recommend Shane Diffin from Mid Michigan Duct Cleaning. He immediately responded to my request and did the work the next day. He sent a video while he was on the job as I was unable to be home. Easy and reasonable payment available through Venmo."

"Very professional and he went out of his way to get the furnace repaired."

"When Adam arrived, he walked around the house and pointed out that due to the way our house was situated (high on a hill, with water run-off all around), we are likely to never have serious sump pump problems.  (Indeed, in 20 years we've rarely even seen any water in our sump crock, even when adjacent areas are flooding.)  His recommendation was to avoid getting the expensive backup sump pump but to instead install a new sump pump (around $350) and use an existing (old electric) sump pump as a backup system.  
In addition he gave us good advice about our old hot water heater, which he will replace for us next week. 
We've used Hedlund many times and have always been very pleased with their service, professionalism, and cost.
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