Get matched with top furnace / forced air heating system install or replace pros in Rockford, MI

"Great experience with Sullivan heating, cooling and plumbing. They installed a brand new central AC unit in my home and did an excellent job. Very clean and professional installation. Even my city inspector commented on how excellent the work was. I recommend Sullivan highly."

"What started as a service call for my furnace that wouldn't start evolved into a full system replacement. Techs Paul & Dallen arrived within a few hours of my initial contact, and had restored heat within a couple more hours. Due to the age of my system and other developing problems they detected, they recommended meeting with their Home Comfort Advisor for an estimate. That appointment was made on the spot and Duncan came next day. If I have a word of caution, it would be that this IS a proficient salesman. He examined the system and home, discussed options and had me signed up and financed within 3 hours. The Grapids team arrived next morning to install furnace, AC and water heater. All was done in a day, and is working great so far. Other reviewers have called them "pushy;" I'd call them a local company doing their best to survive during trying times."

"Jordan did an excellent job installing my new furnace and A/C unit. He was very professional, knowledgeable, and took the time to explain everything I needed to know. I could tell he takes pride in his work—he is detail-oriented, careful, and truly a perfectionist. The installation was done neatly and professionally, and he made sure everything was working properly before leaving. Jordan was an excellent find, and I would highly recommend him to anyone looking for quality heating and cooling service."

"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"Quenton is very knowledgeable about HVAC Very honest, He added the right size furnace and air conditioner for the size of our house. Others wanted to oversize and up sell to items we really didn't need."

I’m a small, local HVAC company with 6 years experience. Licensed and Insured.

We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"Crome Mechanical installed a new furnace and air conditioning system for us 2 years ago. The installation techs worked quickly and efficiently. They were very courteous and removed the old furnace and air conditioner and packaging. Over the past 2 years, we have had them in to perform maintenance. Again they are always efficient and courteous. Crome Mechanical has been very reliable which we really appreciate."

"Did a great job, cleaned up when they were done. New furnace works so much better than the old one. We are looking forward to the savings of an efficient furnace."

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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