Get matched with top furnace / forced air heating system install or replace pros in Eagle, MI

"They were professional and friendly, I just think I bought the wrong product from them. They say it was the correct furnace, I think it was to big. They attempted to fix the old furnace. They helped me as much as they could."

"We had a no heat emergency in December with a new Grandbaby coming to live with us. I got his quote at 2:30 pm on 12/21, our new furnace was installed and running at 11:45am on 12/22. He explained the project steps at the beginning and answered all our questions in language that we could understand. The experience was great!! I/we highly recommend!!!!!"

"Travis came out to my home did a great inspection and explained in easy terms what I needed and what he could supply. Installation of a central air conditioner and furnace was all done in one day! Travis explained how everything worked and made sure I understood my new equipment."

"I am a new customer with Service Professor, Inc. as of May 2021. In each of three service calls for routine system checks of my HVAC, plumbing, and furnace systems, I couldn't have been more satisfied with the professionalism of the individual tradesmen or with the customer service communication provided by friendly and patient office staff. This review is being posted especially to praise the exceptional routine service call provided by John Courtney on 10/11/2021. John presented as being a good listener and one who genuinely enjoyed his work and serving others. For example, he listened carefully to my questions and responded with detailed information that I could understand easily. And, after I commented to John about my previous positive interactions with Service Professor, Inc. tradesmen and with customer service staff, John responded by stating he has worked in the heating and cooling trade for 12 years and felt very fortunate, as a newer employee, to be able to work for an organization such as Service Professor that places caring and quality customer service communication among its most important priorities. I hope my comments encourage anyone seeking HVAC, plumbing, or furnace routine service or repair work to not hesitate to contact Service Professor."

"They have very good customer service and polite."

Michigan Heating And Cooling Systems, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.

"Very surprisingly good job replacing gable vent. Keith knows his stuff"

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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"My wife and I are first time home buyers and this was our first project. His business stuck out to me as he is an actual licensed mechanical engineer with a wealth of knowledge and experience. Dale installed a new central air unit, tankless water heater, wi-fi thermostat and brought our furnace up to code to pass city inspection. He always answered his phone/returned messages and showed up when he said he would. Absolutely fantastic to work with."

"When Adam arrived, he walked around the house and pointed out that due to the way our house was situated (high on a hill, with water run-off all around), we are likely to never have serious sump pump problems.  (Indeed, in 20 years we've rarely even seen any water in our sump crock, even when adjacent areas are flooding.)  His recommendation was to avoid getting the expensive backup sump pump but to instead install a new sump pump (around $350) and use an existing (old electric) sump pump as a backup system.  
In addition he gave us good advice about our old hot water heater, which he will replace for us next week. 
We've used Hedlund many times and have always been very pleased with their service, professionalism, and cost.
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