Get matched with top furnace / forced air heating system install or replace pros in Salem, OR

"I can't begin to tell you how grateful we are to Joseph and Norse Heating and Cooling. Our AC went out during a record breaking heatwave and were told by business after business the best they could do was 3-4 weeks if we were lucky. Our house reached above 90 degrees and I was very concerned about my elderly mother that lives with us (she has multiple health concerns). I begged her to go stay with my brother so she wouldn't have to deal with the heat. I was ready to force her. Then Joseph called saying he was in the area and came over at 10:30PM and got us all fixed up. Luckily, it was an easy fix and at a very reasonable price. Only $95 for the call even though it was way after hours and the price of the part itself (only $150). My family and our rescue cats are very appreciative. We need a furnace service before this upcoming winter and will definitely schedule with them. Thank you!"

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"We were extremely pleased with Mark Hamar and his team, David Rose and Jeff Hall. The team arrived on schedule and all the work was completed as requested. The team worked well together, were very professional and pleasant. We went with the 2.5 ton Bryant heat pump which replace a 25+ year old system. We had only moved in to our modular home about a year ago and new the replacement was needed within 3 years. We went ahead and had it replaced before going through another winter and worrying whether it would hold up. The previous owners had a dog and the duct cleaning proved very beneficial. We would highly recommend this company for any HVAC work needed."

"The technician was very knowledgeable and did a great job. It wasn't cheap. But he got the job done and did it well, I think. We'll see how it holds up with time."

"Very efficient, courteous, knowledgeable. Just all around great customer service and products."

"In this day and age you do not find the level of care and concern that Advantage provided. The services person was responsible for coming out the day after Thanksgiving on 4 hours notice. The salesman followed him in the evening when I decided to replace my entire system. The system installers were on time, easy to work with and very competent, The techs that rerurned to clean my and inspect my existing ducts were on time and awesome young men! I highly recommend this company."

"Robert did a great job! He assessed our situation and provided solutions. Replaced the water heater in an efficient and timely manner. He also arranged for the work to be done on another plumbing issue we have on Monday. Very professional!"

"Josh was professional, communicative, and helped me choose a good water heater that works for our home. He was also the best in pricing."

"Bill Basden Wood burn Oregon Bryan was very good and punctual. Diagnose the problems a faulty igniter for gas. He went to south Salem to get the part. Was back in an hour and 60 minutes later we were good to go with heat. The part he removed was put in 12/15/24 and failed on 1/31/25 . This was crappy work for another furnace. who did not want to give me a refund. from my 369..00 because it was past 30 days. they gave us 50.00 and had to fight to get that. the enclosed photo's tell the tail."

We specialize in residential and light commercial HVAC installation, maintenance,diagnostics and repair. Whether installing new equipment, retrofitting existing systems, or troubleshooting complex issues, every job is approached with precision, efficiency and respect for the customers investment.\nAt New Era Heating and Cooling, we believe homeowners deserve clear explanations, fair pricing and solutions tailored to their actual needs.