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Showing 1-3 of 3 results
  • Renu Energy Solutions, LLC

    • Elite Service
    • Warranties
    • Free Estimates
    Posted by Michael F.on 02/17/2020

    Short version: Great initial experience with great prices, but a general lack of proactive communication plagued the process. Renu seems to be a little short staffed. Some major problems (roof leak and Duke rebate problems) were able to be worked out satisfactorily. Early production results seem promising. Long version: Sales team was great, and willing to work with me on pricing. I had quotes from five companies, and I chose Renu for price, positive reviews, length of experience, panel quality, and production guarantee. Mark has been great about being involved throughout the process and clearly communicating. My biggest scare was the Duke rebate. At the time I was signing the contract, I was assured that there was virtually a 100% chance I would receive it, and that they would take care of submitting the necessary papers the day it opened in a timely manner. Due to technical issues (not Renuâ s fault), I almost missed the rebate, but due to Renuâ s diligence in bookkeeping, I was able to receive it. While I am happy with the end result, and Renu did do the proper things to ensure that we got the rebate, the process could have been less stressful had Renu been more proactive about communicating what was going on. I also want to note that Reun submitted my application at about 9:19 AM, with a cutoff for receiving the rebate (this year) ended up being at about 9:20 AM. Bottom line, I would be wary of counting on the rebate in making your purchasing decision. My second biggest problem that I had was a roof leak caused by solar panel installation. This is something that according to pretty much any source online should be very, very rare, as long as the installers are good and your roof is in good condition (ours is brand new and hadnâ t had any problems). Now, to give Renu credit, they sent someone out quickly to take a look, and didnâ t try to pretend that they didnâ t cause the problem, and got it fixed within the week. Getting it fixed in that time frame did require me to push back on their original plans, which were to fix it about a week later, after some major rain storms were set to pass through. We were lucky that the water dripped onto a place where it was visible to us, otherwise we could have had major water damage done before noticing that there was a problem. A recurring problem after signing until completion was communication. I was given only one day of notice before installation, and wasnâ t told that it would be an all day affair. A bigger deal was working with Evan to get the inspection done. Evan was a nice guy, and I suspect at least part of the problem might be that he is too busy, but he required constant prodding to let us know what was going on, and often did not show up when he told us he would. The first time the inspector came by, he was supposed to stop by a couple hours earlier to drop off needed paperwork, but he never showed up, which meant we failed the inspection. Furthermore, he never called to explain what happened, meaning that a few days later I had to call to find out what was going on. The cycle of needing me to call to find out needed information or needing him to push him to reschedule, etc., occured several times. Again, nice guy who is probably just too busy, but definitely not too reliable or good at letting you know what was going on. Since my panels have been on (only a couple of weeks), I have seen production numbers that are about what I expected, and should be higher than the guarantee by a comfortable margin. Right off the bat, one of my optimizers didnâ t work. Renu automatically generated a work ticket for it, which is nice. After a couple weeks of not hearing from Renu, I reached out to find out when they would be coming. Joel let me know that since one panel not working is a small problem, it might take a couple more weeks to even get a date scheduled for when they will come. Once again, Renu seems sh...

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Asheville Solar Energy Companies are rated 4.9 out of 5 based on 50 reviews of 3 pros.

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  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 07/02/22
    Kind of solar panel system: Grid tie-in (no battery backup)
    Sun Exposure: Full sun
    Utility Provider:
    Approximate Monthly Bill: $200 - $249
    Approximate square footage : 1,000 - 2,000 sq ft
    # of Stories: One story
    Request Stage: Planning & Budgeting
    Desired Completion Date: Within a few months
    Location: Home/Residence
    Property Owner: Yes
    Comment: Hi
  • Project: Repair a Solar Water Heater System
    Location: Asheville, NC
    Date: 06/29/22
    Is this an emergency?: No
    Request Stage: Ready to Hire
    Desired Completion Date: Within 1 week
    Location: Home/Residence
    Property Owner: Yes
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 05/20/22
    Kind of solar panel system: Grid tie-in (no battery backup)
    Sun Exposure: Partial sun
    Utility Provider:
    Approximate Monthly Bill: $250 - $299
    Approximate square footage : Less than 1,000 sq ft
    # of Stories: One story
    Request Stage: Planning & Budgeting
    Desired Completion Date: Within a few months
    Location: Home/Residence
    Property Owner: Yes
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 05/09/22
    Approximate Monthly Bill: Less than $100
    Approximate square footage : Less than 1,000 sq ft
    # of Stories: One story
    Request Stage: Ready to Hire
    Desired Completion Date: Timing is flexible
    Location: Home/Residence
    Property Owner: Yes
    Comment: I would like to get an estimate for mobile homes install a solar panel.
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 04/13/22
    Kind of solar panel system: Want recommendation
    Sun Exposure: Full sun
    Utility Provider: Duke Energy Progress
    Approximate Monthly Bill: More than $350
    Approximate square footage : 1,000 - 2,000 sq ft
    # of Stories: Two stories
    Request Stage: Planning & Budgeting
    Desired Completion Date: Within a few months
    Location: Home/Residence
    Property Owner: Yes
    Comment: Replace windows and go solar, and gutters, my furnace I don't have anything one can't be fixed. The thing I heat with are electric.
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 03/18/22
    Kind of solar panel system: Grid tie-in (battery backup)
    Sun Exposure: Full sun
    Utility Provider:
    Approximate Monthly Bill: Not sure
    Approximate square footage : 1,000 - 2,000 sq ft
    # of Stories: One story
    Request Stage: Ready to Hire
    Desired Completion Date: Timing is flexible
    Location: Home/Residence
    Property Owner: Yes
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 03/16/22
    Kind of solar panel system: Grid tie-in (no battery backup)
    Sun Exposure: Full sun
    Utility Provider: Duke
    Approximate Monthly Bill: $100 - $149
    Approximate square footage : 1,000 - 2,000 sq ft
    # of Stories: One story
    Request Stage: Ready to Hire
    Desired Completion Date: Timing is flexible
    Location: Home/Residence
    Property Owner: Yes
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 02/09/22
    Kind of solar panel system: Grid tie-in (no battery backup)
    Sun Exposure: Full sun
    Approximate Monthly Bill: $150 - $199
    # of Stories: One story
    Request Stage: Ready to Hire
    Desired Completion Date: Timing is flexible
    Location: Home/Residence
    Property Owner: Yes
  • Project: Repair Solar Panels For Electric System
    Location: Asheville, NC
    Date: 01/26/22
    Desired Completion Date: Immediately
    Covered by Insurance: No
    Location: Home/Residence
    Property Owner: Yes
    Comment: Battery backup failed after 20 min. Should have lasted 3 days. We suspect inverter problem.
  • Project: Install Solar Panels For Electric System
    Location: Asheville, NC
    Date: 01/26/22
    Kind of solar panel system: Want recommendation
    Sun Exposure: Full sun
    Utility Provider: Duke
    Approximate Monthly Bill: Less than $100
    Approximate square footage : 1,000 - 2,000 sq ft
    # of Stories: One story
    Request Stage: Ready to Hire
    Desired Completion Date: Timing is flexible
    Location: Home/Residence
    Property Owner: Yes
    Comment: Looking at changing to solar instead of replacing heat pump

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