Get matched with top window pros in Basye, VA

"He showed up on time and did all my windows in my house. I have 13 windows, and 5 of them needed to be rebuilt from the frame up. One window was missing a screen, another was bent. He cleaned up, and I am very happy with his services. Our windows are a bit old, 15 years old and they looked worn but they now look so much better. A little project like this definitely makes a big impact on the overall look of the house, and I would definitely recommend him to anyone."

"Windows were replaced beautifully, kitchen counters are gorgeous with our new kitchen remodel, wouldn’t use anyone else, very professional and excellent service also got me in, in a timely manner."

Universal Windows Direct was originally founded in Cleveland, Ohio in 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve. Universal Windows Direct opened Universal Windows Direct of St. Louis to serve St. Louis customers in 2017.

"Used Grady's for doing tile and grout repair for my living/dining/Kitchen floor, which is well over 1000sq feet. Very reasonable pricing, and extremely clean job. They sealed up all the grout.."

"I am extremely happy with AJ's service, start to finish. We initially reached out for an estimate at the beginning of 2015. A representative came to our house to explain all the different products as well as pricing and timing. I had reached out to 2 other companies before hand but was not comfortable their high pressure selling. AJ was very patient with us regarding our timing and budget. I received an estimate on the spot and was able to take my time to review and get back to them. We scheduled the work for May and was able to have 7 Windows removed and replaced in only a few hours. We are very impressed with the quick respond time, professionalism and quality of work including cleanup. We plan on using AJ to replace the remaining Windows as well as a sliding glass door in early 2016.
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"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Called and arrived within the scheduled time window, explained the service and what needed to be adjusted, and tested and fixed a safety issue I wasn't aware of.  Pleasant, polite and professional.

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"Awesome. Very professional and customer friendly quick turnaround on getting my phone back. When pricing parts and labor he took the extra time to see if it could be done cheaper by Samsung. I would recommend him to anyone . Small company heading in the right direction for big things."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"service was prompt and completed quickly"