Get matched with top window pros in Basye, VA

"This company is great. Custom made a sliding screen door for me. Did a wonderful job and their customer service and communication with a customer is outstanding. I highly recommend them."

"Windows were replaced beautifully, kitchen counters are gorgeous with our new kitchen remodel, wouldn’t use anyone else, very professional and excellent service also got me in, in a timely manner."

Universal Windows Direct was originally founded in Cleveland, Ohio in 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve. Universal Windows Direct opened Universal Windows Direct of St. Louis to serve St. Louis customers in 2017.

"Andre W. was here to do my annual service plan inspection. He introduced himself to get the morning started. He cleaned up pump system area afterwards and wore shoe covers. I appreciated him showing respect for my home very much. I was very happy with his response to all of my many questions. He continued to share with me all the steps as he worked thru the check up. He was very knowledgeable and appeared before time which was great. He made a few suggestions about projects for the future around the home. I will keep in mind and appreciated the advice. Thank you."

"I own an 90-year old historic colonial high school turned into a bed & breakfast. The windows were neglected over the past 20-30 years and in serious demand of work. Modern day window contractors were not going to understand this job. It's very difficult to find a contractor that will come through on a promise and has the skill to do as they boast. The day that Grady stepped into my 90 year-old home that needed historic window restoration, he became a part of the house. He knew exactly what had to be done. More importantly, he understood my expectations. These windows needed special attention. There was a level of detail required that not any expert would be able to handle. Grady took the time to learn their needs and stayed on the job until it was to my satisfaction. He even reworked an entire window just because I didn't like the way that it looked. Grady truly showed expertise with his ability to work on such a delicate job and even taught me a few things about historic window repair. He replaced broken antique glass with one just as aged and just as historic. If a window had to be completely rebuilt beyond his solid estimate, he did it without any complications to my budget. My windows are not only restored, but they are literally brought back from the past. Any enthusiast will appreciate the lint-seed oil, putty, and antique glass that was all restored to perfection. It was a pleasure having Grady work with us. He even stayed in the house at times to make sure he was available for the job. In fact, we're going to rename the room in which he stayed to "Grady's Den". Thank for bringing character and craftsmanship to my investment!"

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Called and arrived within the scheduled time window, explained the service and what needed to be adjusted, and tested and fixed a safety issue I wasn't aware of.  Pleasant, polite and professional.

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"Awesome. Very professional and customer friendly quick turnaround on getting my phone back. When pricing parts and labor he took the extra time to see if it could be done cheaper by Samsung. I would recommend him to anyone . Small company heading in the right direction for big things."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."