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"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"Dave was great! Fast and reliable service!"

"This review is delayed due to long term family illness and subsequent death in family. However, dRemodeling did such a good job with the project, I felt compelled to post this review, even if it is late. Using Angie’s List, we consulted three contractors for estimates. We had considered using dRemodeling for our major kitchen remodel several years earlier but decided to go with another company. Based on the excellent reviews on Angie’s List, we scheduled a meeting with Dan Dragonir, the owner of dRemodeling and one of his designers, Ashley. We discussed design ideas, materials, cost, work schedule and expected completion time. Shortly thereafter, Dan provided us with a document which included a lot of information about major costs associated with typical bathroom remodel. We asked him to proceed with providing us with a design proposal. We liked the idea of Dan having a showroom where we could go to look at materials and speak to the designer. After we saw the designs, the estimated cost and completion time, we decided to hire dRemodeling. Our bathroom remodel was a major undertaking. It involved gutting 3 bathrooms down to the studs, in a house that is nearly 130 years old. Although we stayed within the existing footprint of the bathrooms (no enlargement), due to the age of the house, the project was complex, with surprises lurking around every corner. Nothing is level or square in a house this old. Structural issues needed to be addressed before the rebuild could begin. This prolonged the project. The demolition began February 20th, 2017 things moved along fairly smoothly. Dan and the designers (Ashley and Stephanie) were very responsive to suggestions and questions; they were available by phone, text or e-mail. As work progressed, we decided on a number of upgrades and Dan always informed of the additional costs in advance so we could decide how we wanted to proceed. As I mentioned, there were challenges throughout the job. Design changes had to be made in the main bathroom because the original design was not feasible, according to the engineer. This was somewhat disappointing but we worked around it. The technicians were superb. They were highly skilled, knowledgeable, hardworking and conscientious about minimizing dust and dirt and cleaning up at the end of the day. Any unavoidable collateral damage (ex., cracks in plaster to adjoining rooms, suspended ceiling tiles in room below bathroom damaged) was addressed immediately. The project was finalized in mid-June. A month or so later, we found what we thought was a potential plumbing problem and called Dan. He sent someone out immediately to investigate and we determined it was NOT related to the project. It was resolved to our satisfaction. Here are the pros and areas needing improvement: Pros - Price: Cost of job was reasonable compared to other estimates. Dan and his designers will work with you to stay within your budget -Quality: The technicians are knowledgeable, highly skilled and meticulous. They took great care to protect other areas of our home and cleaned up every day. Some collateral damage occurred during demolition and everything was repaired to our satisfaction. -Showroom: It was advantageous to have in-house designers and a showroom to look at materials. This was one of the reasons we selected this company. Dan and the designers (Ashley & Stephanie) were very responsive to changes we wanted to make as the project progressed -All employees are very professional, courteous and hard working Areas for Improvement -Scheduling: Dan (the owner) estimated each bathroom would take 15 days, for a total of 45 days to complete the project. We felt that was a bit optimistic. As previously mentioned, the age of the house created challenges that required more time, which we understood. Initially, the job moved along smoothly but after a while, there were days the technicians could have worked and they did not. We were not informed they weren't coming and didn't know the reason. We had to contact the office to find out what was going on. My husband and I are retired so we have a very flexible schedule. I travel out of state two weeks each month so we were able to work around their scheduling issues. However the project took nearly 5 months from start to finish. This could be a problem for people whose schedules aren't as flexible as ours. -Communication: There was no Project Manager on site on a regular basis. When issues came up on the job, we talked to the technician but they weren't empowered to resolve the issue without talking to someone or they asked that we call the office. This resulted in some miscommunication between the designer, the technicians, Dan and us. However, I must say, when I sent an e-mail to the designer or Dan, we generally received a prompt response. I realize Dan has a small operation and having a PM would be an additional expense. However, for a job this big, it would have made things work more smoothly. -Material Shipment: Make certain someone opens the boxes as the materials arrive, to check for damage. We were discouraged from opening boxes for safety reasons so we assumed the technicians were inspecting the material. All 3 toilets, an expensive linen closet and vanity top were broken. This was the freight company's fault, not dRemodeling however, the damage was not discovered until the boxes were opened for the materials to be installed. In one case it was beyond 30 days and the manufacturer did not want to replace it. This caused additional delays in completing the project. Despite the few areas needing improvement, overall, I would highly recommend using dRemodeling . We love the end result! Our bathrooms are beautiful and their price was competitive with other estimates we had gotten. All employees were a pleasure to work with!"

"Don’t hesitate - make the call; we’re so glad we did! I will definitely call Paradigm Plumbing for our future projects! It was such a pleasure to work with Ross and his crew. They respond quickly and their work is top quality."

"Express Drains was the 2nd service I called. The first service tried but was unable to clear the drain. The first service said that I needed to call a company with a more powerful machine, an "eel". I then called Express Drains. Express Drains said that instead of using an eel which was the same type of machine but simply a bigger than that used by the previous company, they used a high pressure hose which would blast away the problem quickly. They came and they cleared the nasty, thick blockage in a short period of time. They left the area clean and I am extremely pleased!!! The photo is the drain "after" the cleaning!"

"I scheduled an appointment with them in response to their ad to flush a hot water tank for $49, no trip charge or add on expenses. After scheduling and in advance of the appointment I called for details regarding the service to be provided at this very hard to believe price. No matter what time of day I called I was always routed to an answering service that only scheduled appointments. Each time they said they would reach out to a manager to get my questions answered. After 3 calls and an email without a response, I cancelled my appointment."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Frank was extremely professional with his emails and was quick to respond. When he came over he explained how the oven and dishwasher worked and was able to figure out what was wrong. He completed everything nicely and was very personable to interact with. I would 100% hire again."

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."

"Whitney and T took over the whole interior design process on our new construction beach house. From paint and tile selection, furniture, floor and wall coverings to every knickknack on every table top. It is both unique and everything we could have hoped for. It has made our dream home a reality. We absolutely love the results."