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"Did a great job in a timely manner"

"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"Awesome job done quickly & completely!"

"Wonderful. He did a great job and very friendly and professional. I will definitely use him again."

"Amazing. Cool. Awesome. Will be using my man again."

"Darrell did a wonderful job. I would definitely hire him again."

"From the initial sales call with Mike to working out the contract details with Meghan to the installation with Ryan and Mack, I was consistently impressed with the professionalism and attention to detail of Quinn Windows. Not once did I second guess my decision to go with them. The sales presentation was very low pressure, making sure all my questions were answered and giving me time to evaluate the information and make my decision. I put my deposit down in mid-July and the windows were installed 8/25 which I felt was an excellent turnaround compared with what some of my neighbors have experienced with other companies. The installation team, Ryan and Mack, were great. They worked ten plus hours in my un-air-conditioned house on one of the hottest days this summer and took the time to get every detail right and then cleaned up everything before they left. I am recommending Quinn Windows to all my neighbors!"

"Work was done well within the time frame quoted; fabrication was on point and welds were clean as was the area when they finished working. A pleasure to work with; no complaints. Would definitely recommend"

"MWT Windows provided an exceptional experience from start to finish! Their professionalism was evident at every stage of the process—from the initial consultation to measuring, scheduling, and installation. Every team member I interacted with was courteous, knowledgeable, and highly professional. The window installation itself was outstanding. The attention to detail was remarkable, from the quality of the windows to the expert wrapping of the wood and precise sealing of even the smallest cracks. The final result was essentially perfect! I couldn't be happier with the job they did. If you're looking for a company that delivers top-tier service and craftsmanship, I highly recommend MWT Windows. Amazing work! Dennis E."

"Sales was excellent, but that’s where it ended. Was told someone would come out for accurate measurements to send to manufacturer. No one ever called. Soon i was charged for the doors to be made but never had official measurements taken and it was like pulling teeth for someone to provide me proof that measurements were taken when no one was home. I was told it happened on 10/31 but I was out of state. So must have broken into my property to do it then? Skip ahead two months, one door shows up to be installed but can’t as it doesn’t fit. Shocking. Three months later all doors arrive for install. First time I touch it the screen falls off my patio door. On the other door the hardware isn’t what I ordered to begin with and there is a dent in the steel paneling. So one of three doors is working out for me. In total, it’s been six months since i signed on the contract and i haven’t so much as received a “hey, we’re sorry this has been awful and we really appreciate your $15,000. How can we make it right?” Instead I have to inquire DAILY with someone from installation scheduling (since this is the only contact I have aside from sales) about when and how management is going to fix it. I went with Champion as for the warranty and quality of work. Never again"