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"Installer showed up on time. Did an outstanding job not only of installing a new Gutter Guard system but of cleaning up after all work was complete. He was both courtesy & professional. Would highly recommend this company for any and all roofing work."

"We were convinced to have our roof done after the roofing expert inspected our roof and sat us down for his presentation. We appreciated the time spent to explain the project management plan from the delivery of materials to the post-installation inspection. Everyone we met was very professional and the clean up crew did a great job."

"Great experience with RIBA from start to finish. After looking as several choices I worked with Rich determining the type of windows that i needed which would work best within my budget. I had several choices of trim and Rich helped me decide the best color that would accent my brick home. I was given a date to expect delivery and installation. Because rain was foretasted and potentially would push the installation, RIBA worked with me to store the windows in a more convenient location in my back yard where they would be out of my way. Rich assured me that his crews are very trustworthy; since I couldn't be home on the day of installation, I really had no choice. RIBA is bonded & insured. When I returned home all of the windows were in place. I noticed shoes by the door; they took them off as not to mar or soil my hardwood floors & carpet. I didn't ask. When finished they cleaned up...everything. The window quality was exactly what I ordered; the trim work was over & above what I expected; excellent work. I would (and have) highly recommend RIBA for home improvement work. Looking forward to my new RIBA roof next month."

"I asked Springfield Roofing to provide a rough order of magnitude cost for a special kind of flat roof to compare against a few quotes I already had. They knew I was not going to hire them, but what service to offer a quick square footage pricing estimate. It was amazing! Thank you!"

"It took a little time for the project to start due to the coronavirus, once they started the work was completed very timely. The windows were installed in less than a day. The capping if the trim started as the window work finished. I a matter of a week the trim was complete. The gutter installation took another day. The work crews were very professional, they explained what they were going to do before they started and they cleaned up as soon as they were done. I would recommend HCR for this kind of project."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"They were very patient and helpful with all of the issues that were present while replacing my roof and gutters. I had 2x6 boards, rather than plywood, as my roof substrate and a large amount was rotted out. They spent extra days on the project, communicated very well and sent pictures. The extra items I requested, the wood replacement (including all the gutter attachment boards) and some cracked cedar siding were taken care of well and for a reasonable price."

"We wanted to install a tiled kitchen backsplash to protect the wall near the stove from splatters but also to improve the appearance of the kitchen. We picked a tile from Floor and Decor and set out to find a contractor. The first contractor, highly recommended on Angi, came in and proposed an installation that would have cost over $6,000. That struck us as much too high. We then approached JW, which had done work for us in the past, and got an estimate that struck us as reasonable. But to get their top tile installer, Cesar Miranda, we had to wait nearly two months. We decided to wait and are glad we did. When he arrived, he brought three different grout and gave us our choice. He then did an outstanding installation."

"Brian was great with communication. The team were professional and did a great job on my roof. I was very pleased with the outcome. The price was right!"

"I couldn't have been more pleased with Charm City Roofing. Home repairs, especially roof repairs were something I dreaded to think about. My experience with Charm City Roofing changed all of that. Starting with my point of contact Mac who did a WONDERFUL job explaining the process and providing a comprehensive step by step of how the installation of my replacement roof would be completed. My home currently has solar panels which needed to be removed before the installation of the new roof could begin, due to the slow response from the solar company this took over 4 months! Dispite this headache, while waiting for the removal the Charm City Roofing Team checked in with me periodically, maintained my tentative install date and continually assured me they would get the job done. The roof was completed as promised and I couldn't be more happy, the installers showed up on time! roof was completed in one business day! (Again as promised) Yard was cleaned up Completely of every material."