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"Work was well done and timely. Will definitely use them again."

"We have been using East Coast pools for over 20 years. Quality and service has always been exceptional. We constantly recommend East Coast pools to all of our friends and relatives."

"While the point of contact at Ordini's has been wonderful and the product is great, the installation process has been pretty upsetting. The jets in the spa haven't worked right since day one and its been over a month since install. The guys who came to dig and do the curtain drain around did not do it properly. The electrician recommended by the pool company has been a COMPLETE NIGHTMARE. DO NOT USE POWERLINE ELECTRIC!! Paul will show up long enough to get paid but he will leave you in a lurch and unbeknownst to us, also in a very dangerous situation where we had propane leaks from several locations. Materials were not right, not safe and not finished. We are lucky that we didn't blow our house up. And, worst part is, the pool company is aware of this unsafe track record and is still referring him. The concrete company they recommended said they could do all these things that really should not be done, were ridiculously priced and would have caused me even more problems. I was not told that once the curtain drain design is approved that it is what I was stuck with. Had I understood that what I was agreeing to wouldn't allow me to design the surround how I wanted, I would have done it differently. No one explained it or the fact that the pool with the integrated spa was not like a hot tub. Who knew there was a difference? It is very disappointing to spend so much of our hard earned money to make a dream come true only to be deeply aggravated and disappointed. I would recommend doing your due diligence before signing anything."

""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""

"The worst experience ever. The owner Mike treated me like I was an idiot and I was the customer. Makes excuses for everything. Shabby work and not customer service friendly at all! Original quote was increased by thousands of dollars. I had a final payment due to him that was held up from a HUD loan due to a CO required to release the funds to pay him. Had an electrical issue tied to my boiler that left my family with no heat based on work he did. He claimed he could not do anything without getting paid. My house and family were left with no heat and had to hire another person to fix his mistake. Nightmare. Stay away!"

"We had laminated floors put in by Empire over ten years ago and we’re extremely satisfied. I wanted another room and a hallway with the same look. The same salesperson came for the estimate. He said the floors would not have a shine and the planks were not as wide. He also said the quarter round would be “ the same”. The floors are much more orange ( I know exact matches are impossible) . The quarter round is also orange against dark walnut baseboard. It looks terrible. My son looked at it and said” who would do that to someone’s home?” I did say to the installer when he was done, ( we were blocked from the area until they were finished) I hate it!” There was dust everywhere, I was so upset, and we hadn’t been able to get to the bathrooms for hours. I just signed the form so they would leave. I emailed Reece Young from customer service and explained how dissatisfied we were. He had someone named Mike call me and tell me “that’s what goes with the floor .” He followed that with a series of no answers. I asked if there was any resolution, had this ever happened before, …? Of course no one contacted us after the job is done to see how they did. I was only shown a small piece of the flooring before they started and never shown the quarter round. We were also required to pay BEFORE the job was started even though they had a down payment. I would have considered paying part of the quarter round replacement ( same as the other rooms) but was offered nothing! It really looks terrible where the rooms meet. I will be contacting a contractor and paying out of pocket to fix this horrendous mess. Very sorry I wanted 5,4000 dollars to be this unhappy. I don’t think we’re fussy customers . If you don’t want to waste your money please be careful and learn from our expensive mistake."

"When tub was opened, it was full of mold. Now we need professional cleaning and filter. They are supposed to come today, so far nothing. We can't use the hot tub. If no response I'm sueing for hot tub cost! RUN FROM THESE FOLKS"