Get matched with top hot tub or spa installers and replacers in Phoenix, AZ

"I moved into my house in 1995. There was all ready an in-ground (plaster) pool when we moved in. It had been built in 1990 by Sylvan Pools. The pool was beautiful until around 2010. There were a couple of spots at the bottom of the steps where the re-bar was showing through. So, I decided to have it re-plastered in 2012. I thought they did a good job, at first. The last day the worker, who put water into the pool, left a stain. Okay, I put up with that. Soon after, I tried to turn on the pool light & it didn't come on. It was flooded with water. Okay again, since I never use the pool light. But, starting about 3-4 years ago my pool has started to get more & more stains in it. We live in Phoenix Arizona. We don't close our pool & the pump is run everyday. This year we have had a terrible time with algae. While dealing with it I'm finding more & more hairline cracks in the plaster. "The original pool looked great for 20+ years. This one maybe 4 or 5 years. ""ADEQUATE"" seems" "to be the ""norm"" anymore.""

"Excellent customer service! Jeff fixed my hot tub quickly and was very friendly."

"I would certainly recommend Joe for pool service
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"We had a complete closet demo and remodel.
Complete Tub fixture replacement. 
Downstairs replacement of baseboards of center island & pantry baseboards.
These were just a start of the items we wanted to begin.  After the visit, we were told that we would have an email with examples of closets and associated estimates. No email or phone call was provided after the visit. Very odd considering that they were recommended so highly in the community.  

---Do not know if this is any relevance or not, but we are an LGBT family and it very obvious to us while making the appointment that this is a Christian organization. This made no difference to us, as we just wanted the jobs completed.---

Update: The owner and his daughter personally visited us this evening and profusely apologized for his company dropping the ball. He reiterated that his company does not discriminate and asked for a second chance to earn our business. He seemed genuinely upset and wanted to assure us that he valued our business. We believe him and want to encourage others to give this company a chance to earn your trust. "

"Repairman diagnosed problem quickly and ordered replacement parts. Parts were installed the next day, so minimum downtime was experienced. Good work!"

"They are a great father-son team who each have their own specialties, and they had other jobs going on at the same time as ours, so they were in and out of our yard for quite a while, but things have finally gotten done. We were luckily not in a bug hurry, and things are looking good now."

"It was great. They did the work in an hour and nothing was broken and damage and I would highly recommend them."

"My experience with American Leak Detection in Phoenix went okay. They said they were going to do something, but they never came back for it. But they did fix the main leak in my pool. I have a very old pool and it had a pretty serious leak and they fixed it very quickly, very professionally. However, there was an aerator on the pool that they said they would come back and fix, but they never came back. They were capable and very helpful. They explained everything very well to me. They showed up when they said they were going to and did the work quite quickly."

"We first contacted Henson's fiberglass last year (July 2013) for a ballpark estimate with our rough measurements via email, and received a prompt response. After deciding this winter that we absolutely had to do something about the pool this upcoming year, we contacted Henson's via their website, and Tom came out in mid-January 2014, measured, discussed with us our options, and gave us an estimate that matched the ballpark figure from last year. We thanked him for his time, and told him we would get back to him after taxes so that we knew what we were working with in terms of funds.
We called him back in late March and signed a contract for him to get started. He told us they could set up to drain the pool on a Thursday (he was leaving town Friday), and that then we could turn the drain pump on Sunday so that it would be ready Monday for cleaning and prep, and that we would have our pool in a maximum of 10 to 12 business days, but hopefully only about 5. Since we had decided to go with the granite glass band around the top due to some of the original tiles being missing, I told his prep guy on Thursday that I would like to save some of the tile around the top when he came back, to use as a backsplash on a cabinet top remodel I am doing for the kids' bathroom. The prep guy said okay, and asked me how much I wanted, and I told him about 4 feet of tile. He said that normally they just putty over the tile, which I didn't know, as I assumed when the demo/prep work was done all of the tile would be removed (this is what happened when my mother-in-law had her pool resurfaced in Texas), and replaced with the band. Since I felt bad that I was having him do extra work in removing tile, the kids and I worked over the weekend to remove tile from the shallow end where it would be easier to putty (we have a diving pool so the deep end would have been really unkind). While we were removing tile, the kids asked that we take more tile to make their entire counter top the tile instead of just the backsplash. I agreed, and we removed about 20 feet of tile (still all in the shallow end). Monday, I get a call from the prep guy asking that we not remove the tile as Tom wasn't happy about it, as it creates a need for more putty. Too late :( I list all this out, as I am hoping that it makes others aware to specify ahead of time what can and can't be done.
Anyways, prep work continues off and on from Monday to Thursday (4/7 to 4/10) before we see Tom (and it was frustrating to see only a couple hours prep work done each day because we were worried about how long the pool could sit empty for, but I looked it up, and it was mentioned online that the same prep work gets done at multiple houses in a day, so just because we didn't see a lot going on, the guys were working, just being the most efficient for all customers, so as not to create long wait times). He told us that he was behind and asked if he could work on the weekend. Ha! I don't care, it's not my weekend you're messing up, go right on ahead :) So Tom came out both Saturday and Sunday and worked (his wife even came and helped him), and our pool was finished the afternoon of 4/15 (which we were really grateful for since we'd already committed to a pool party for Easter, oops) and filling.
My only real complaints are the lack of cleanup from his prep team, and a small bit from Tom himself. It's a minor detail but frustrating regardless... at one point during the prep, the secondary prep guy scooped up the last of the debris from the bottom of the pool and dumped it on our desert rock and left it there (about 1 foot by 2 foot patch, a couple inches high), and then Tom left scraps of fiberglass, and we had offered our blower to him from the beginning, so I would have appreciated both of those things being taken care of, but I'm very leery of any form of confrontation and my husband wasn't home, so nothing was done about it because I was too chicken to speak up.
Other than that, I love our pool. It is gorgeous, and fiberglass is amazing. It is truly non-porous, as we were filling it, the water beaded up on the surface, rather than getting it wet like another material would. I do however wish we'd gone with a new tile instead of the granite band, because the water refraction makes it difficult to gauge how full our pool is, where the old tile had a line of grout that I gauged by. I'm probably going to have to do something like take a Sharpie and mark it in some unobtrusive spot (under the diving board maybe!) so that I have that visual aid. The startup chemicals were also really cheap in comparison with our old pool. We used 3 lbs of shock and 8 lbs of stabilizer and we were done. Utter disbelief. I have read reviews of fiberglass and am hoping that we get the same 25-40 years mentioned elsewhere before we have to redo it, because by that time, we'll make the kids pay for it so their kids can swim HA!
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"The repair went great. They knew what needed to be repaired and completed in a timely manner. The cost of the repair met my budgetary needs. I now have hired Gator Pools to do my weekly maintenance."