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"Hired the contractor to resurface a swimming pool and replace tile. The concrete that was installed is not leveled, so when it rains, water flows in the opposite direction and it ponds. After the contractor was not in the site anymore, we had other six different contractors see the pool and they agree the work is shoddy and subpar. When doing power washing the contractor damaged a coil from the AC system, and here is a pool vacuum missing and a patio chair."

"It went very well. Luis arrived on time and completed the job quickly and efficiently. The work was very good quality and he cleaned the work area when completed. I’m very satisfied with the work and the price was reasonable."

"We had a kitchen counter that had to be repaired and have extra support done to it. Scott had one of his guys do the job and it came out great. It looks esthetically pleasing and is nice. Scott was easy to talk to and very good listener and gone beyond what was needed. We def having him come back for other things and highly recommend his business."

"Our deck looks AMAZING! Superb job. Justin listened to our vision and made our deck dreams come true. Chris’s crew were a phenomenal team, true artisans. Extremely knowledgeable in carpentry and took their time to ensure every detail was perfect. They were always on time and kept the yard and work space very clean. We loved that we only paid a small deposit up front and then remainder upon completion. We highly recommend All Pro Decks and Patios!"

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"This company was "Pool Sanctuaries" until a year or so ago. Changed name due to their BBB "F" rating? See the Pool Sanctuaries BBB reviews/complaints. We hired this "company" to construct a new in-ground pool back in Sep 2022. I say "company" because it's not a company, just one guy with a cell phone. Sub-contracts everything to whomever, with no resolve for issues except delays until he quits/moves on. He even substituted cheaper equipment from what was contracted, to the sum of thousands of dollars, or just ignores the contract and doesn't provide equipment in the contract. We tried mediation thru Bexar County, he would not cooperate/respond. We took him to court, took about 2 years, but were recently awarded over $300k for damages, lawyer fees, etc. For a pool that we paid just over $104k for, estimates are over $171k just to fix his construction/equipment nightmare. His "defense" was to ignore all attempts to serve him legal documents, costing us more, and he did not even show up in court! If he was insured, would think he would file a claim and attempt to settle, but he has done nothing. Now we begin the process to collect. More lawyers, etc, BUT - we will shout from the rooftops - this company is a scam. He provides an appearance of contracted services, but is all about obtaining money then ignoring all attempts to get "warranty" services, etc. There are no "warranties", he won't provide info for registering equipment, he will substitute equipment or simply not provide it, thus breaching contracts, etc. I'm betting we won't be able to collect a dime from this guy, or his wife (who was listed as the "owner" of Pool Sanctuaries), but we will continue this endeavor until resolved. This company has no BBB profile, probably so there are no complaints filed, but you can still see the old info for "Pool Sanctuaries" which is the same guy, different company name. DO NOT HIRE HIM! Do not listen to his lies, and if you already hired him, start filming/taking pictures, go thru your contract in detail, and when he starts doing the work himself, he's out of money and begging you to fire him so he can disappear!!! Could write a book about this guy and what he's put us thru, but will end with, again, DO NOT HIRE!!!"

"Great customer service"

"Terrible. Do not trust this contractor. Substandard work throughout (collapsing bedroom ceiling after framing and drywall was applied to enlarge the bedroom), very poor quality painting, dangerous and shoddy electrical work in my attic, and the contractor failed to repair the damage his debris bin caused to my asphalt driveway. Absolutely terrible experience. Sadly, the VA Regional Office in Houston paid him in full and denied me the opportunity to contest his outright lies about the asphalt damage. I shudder to think what happens to my fellow disabled Veterans who lack the background I have in electrical work, painting, etc. when this contractor does VA funded remodeling in their homes. I’ve had to involve VA Headquarters in Washington DC on these issues. I am a longtime Veterans advocate. David K Winnett, Jr. Captain, USMC (Ret.) 100% Disabled Veteran (Paraplegic) Programmatic Review Panelist for Congressionally Directed Medical Research Programs (CDMRP) Advocate, Veterans for Common Sense"