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"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"We asked for a TV cabinet to fit over our fireplace. First Joe was very responsive in getting the first meetings setup and provided drawings back very quickly. He always let me know where we were during fabrication and was great about following up. Then the final product was awesome. Our floor had an odd hump, and Joe took the time to perfectly scribe the cabinet to the floor. We couldn't be happier with the final product. We will definitely use him again."

"We did a complete remodel of the house. We considered a tear-down, but my wife loves this house so we did a remodel. And let me distinguish between Lowe's and the workers who did the work. The workers did excellent quality workmanship--which is why we gave quality an "A"--and they hated Lowe's too; late getting paid, last-minute scheduling, etc. FYI, I have 17 years in construction lending; I know what a proper estimate should look like and is acceptable by the lending industry. Lowe's has NO clue! 1) NO written estimate for any portion of this job. Their explanation? "We just give you a lump sum figure". For a $200,000 remodel??? They adamantly refused. Finally, after badgering for months I got a slopped-together jumble of undecipherable papers that I doped out some figures. 2) Massive over-charging for interior painting; $20,000 reduced to $5,000 when I complained. 3) Massive over-charging for Hardie-Plank siding; $80,000 for a 2,700 sf home? After I complained, cost was reduced to $45,000. (I must be fair and say the workmen were superior; tear-down the old, put up the new in 10 days, the work was PERFECT!!) 4) Near-custom kitchen cabinets were ordered incorrectly 4 times. And we never did get what we ordered, we finally said screw it, we'll keep what they sent. Redesign of the kitchen layout was not what we asked for. And no adjustment on price. 5) $4,000 for a shower door. Seriously? We chose a different one for $700. 6) We decided to change the flooring material and the guy from Lowe's comes out with two samples and could not quote prices on any of it. What salesman goes out to a client meeting unable to quote prices???? GAH!!!!! A waste of our time. 7) Schedules were not kept, workmen came and went as they pleased with no communication at all. They showed up when it pleased them. BUT...they did good work when they were here. There is just no portion of this project that was done in a professional manner by Lowe's. We would walk through the house with the salesman detailing what we wanted and he took no notes. Wrote nothing down. I challenged him on that, and only then did he pull out a pen. When this torture ended we asked for a reconciliation of the financials and they basically refuse. We are going to have to take it to arbitration. I am used to detailed materials and cost estimates, down to the board and nails. Lowe's only gives lump-sum estimates. They told us "We'll eat any changes or unexpected problems". NOT TRUE! We got invoices reflecting changes. I could sit here all night describing our nightmare. Suffice it to say Lowe's is just the worst. They use a 1980's DOS-based construction accounting system that is impossible to navigate, which is one reason they could not give us written estimates, yet they seemed able to demand more money when they determined costs went over their "estimate". No 3-D design software, no on-site estimate capability, etc. etc. Amazingly, the work was superior. No complaints about that at all. In fact, we grilled burgers for the siding guys because they worked really hard in 100-degree-heat and did an excellent job. But Lowe's remodeling division is run by the Three Stooges. Idiocy prevailed throughout all facets of our interaction with them. I wouldn't have them build me a doghouse. And we are still going to have to bring this to arbitration to force them to provide a cost reconciliation. Do NOT let Lowe's run your remodel. You are forewarned!"