
Serving Bedford, VA and surrounding areas
In business since 1999
Free estimates
Credit card accepted
"Requested an estimate through HomeAdvisor to have an approximately 50 foot long section of gutter replaced across the front of our two story Roanoke County, Virginia home and Ted George of Sentry Exteriors arrived on March 4. Ted inspected the job site and provided the estimate and pointed out other potential "non-critical" issues associated with the existing roof (waviness - potential wood sheeting underlay damage - and how the previous homeowner had not installed new shingles in 2010 using the proper drip edge and ridge cap shingles) and gutters (beginning to pull away from metal fascia on the back of the house). In addition to replacing the damaged gutter section, Ted provided estimates for other items we had discussed (new siding, roof and gutters). Ted was very friendly and extremely knowledgeable and answered all our questions. Ted was on site for over an hour. We received a second on site estimate a week later that was almost twice the price quoted by Sentry and there was no mention of any other potential problems with the existing roof or gutters (estimator did not perform a "walk around"). The estimator was on site for less than half an hour. We scheduled the replacement of the damaged front gutter section with Sentry on March 16 and the work was performed on March 26. The friendly two man crew arrived on time. After measuring the exact replacement length, one person formed the new gutter section on the ground while the other carefully removed the existing gutter leaf covers from the old damaged gutter section then removed the screw nails from the old gutter. After the damaged gutter section had been dropped to the ground, the crew member on the ground hand carried the new 45 foot long section of 27 gauge seamless aluminum gutter across the yard and up a ladder to the other member on the roof. The gentleman on the roof attached the new gutter section to the fascia by himself, drilled holes and attached the downspouts, and finally reattached the existing leaf covers to the new gutter. The damaged gutter was loaded into the Sentry trailer for disposal. The job was completed in approximately an hour. The new gutter was a close match in color (classic cream) to the existing window frames and gutters. Billing and payment was handled online using QuickBooks. Overall it was a very positive experience and I will use Sentry Exteriors again for future home improvement projects when funding is available. If there were any non-positive aspects associated with this experience (and I'm no expert on gutter replacement), the two man crew (one on the roof holding the 45 foot long section near the center and the other on the ground) "eyeballed" the placement of the new gutter and the drainage slope instead of using any tools or guides, and the gentleman on the roof did not use any fall protection or tie off the ladder."

















