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"Had a rep come to assess whether we might need windows replaced based on age (35 yrs). Rep was not informative. Did a very cursory look at windows, said we had "stuff" growing on the top of window frame and was likely in the wall as well. No way he could see the top of the window without a ladder. I looked this morning from a ladder, and the tops are perfectly clean except for a bit of dust. Obviously a scare tactic sales pitch to unknowing folks. I also asked about the R-value of their replacement windows and he had no idea. In fact there is not even any info on R-value on their website. Very clear to me that there was not going to be any useful examination of the condition of the existing windows and rationale for their replacement. I would be unlikely to use this company based on my one-time experience."

"I’m not quite sure what is taking so long to get any updates from this company. I’ve been waiting for an update on the siding being painted, touch ups they missed to be fixed, have their interior team fix the walls their crew punched nails through the wall, broke the frame of our kitchen window, and pick up the materials that have been blocking our driveway since the start of the project. It took them three weeks from the initial pick up date I was given for their team to pick up and confirm that the honey bucket had been taken from our property. Of course I had to call them to follow up and actually get it picked up. All of this to basically summarize that if you want your siding done in a timely manner and to work with a cohesive team that values communication and their customers as much as theirs salesman Brad told us they do, then find another company aside from Pacific Exteriors."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"How did it go? Excellent! Jamie, the owner, was quick to respond to any and all inquires. Easy to reach, easy to get a hold of, both by e-mail and text. His team chief, Bob, clearly had years of experience! They were scheduled for 9 am and at 9 am, I looked outside to see the truck parked outside! Bob's experience came in handy when there were issues getting my sliding glass door into place, due to my residence being roughly 50 years old; which still had the the original, single pane, metal frame windows & slider door. If there were any issues with the same old type of windows which were replaced, I didn't know it because everything went so smoothly. Bob knew exactly how to quickly fix any issues, and his entire crew ran like a well oiled machine. The crew were extremely efficient. plus they went above and beyond; making sure the window glass and frames were cleaned and they vacuumed up the little bits of debris created when taking out the old metal framed windows and they took the old windows/door with them when they left for safe disposal. All the while never complaining about the pouring down rain! I would highly recommend this company, in short, for the excellent install , clean up and very fair pricing."

"Jesse and the crew did a great job, worked long hours to get the job done and communicated effectively and professionally. Quality work!"

"They did a good job! Professional and easy to work with. Looks great."

"Rafael and his team provided excellent services for my father and I. He is very communicative and offers his professional advice and expertise at a great price. Considering how complicated the task was, he was very gracious with us and worked closely with our timetable. I would strongly recommend him and his company to anyone that is looking for help on any project around the house."

"If I could do minus on the stars I would give a -5 stars. This company is horrible and Skylar Jump is rude beyond beleif. He came out and did the bid for the job, and he told me what it would cost me. 1/2 down and the other 1/2 upon completion of the job. They installed new drywall but did not make it flush at the corners, leaving big gaps and putting in large gouges. He and his crew left garbage all over the yard, stole materials and left my house compromised and exposed to the elements. Also damaged some of my vintage furniture from the Hoquiam Castle. So no replacing those. He was calling me and his crew inappropriate names and telling me that I don't listen, constantly interrupting me and told me that my family member who is an expert in siding doesn't know anything and started dising people. Also will not give you a receipt for money paid and will not give you a break down of the job. Also, when picking up materials from Home Depot, he will charge materials for another job onto your account. Do not hire this company unless you want to punish yourself and lose your money."

"John was awesome, I feel very lucky to have found him to help with our Westport house projects. He was always responsive, honest, willing to talk through options and scenarios, showed up when he said he would and did high quality work. Having a roof contractor on site when we couldn’t be, we needed someone we could trust. John was super transparent about everything he found and let us know about anything. He came across that was not anticipated. He did not just slap a roof over existing problems, but helped us truly troubleshoot what was underneath. He’s very trustworthy. Great to work with and we look forward to working with him on future projects."

"He did a great job"