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"I contacted the online company Angi to find a technician to service an oil furnace that was not working in a second a home I own. This property is not commercial or being rented. Angi gave our contact info to Village Heating and Cooling LLC. Village came out on Friday 10/25/24. I was contacted by village they would be there at 11:00 They were about 6.5 hours late. After inspection of furnace he said it was non serviceable. He recommended installing a new ductless system. Said if he installs new system we will not be charged for service call. Over next two months we conversed mainly thru text messages about numerous set ups to meet our climate needs. It took a while as this system can be up up 4 times more costly. I told him I wanted old tanks removed along with boiler. Mike agreed. We agreed to leave the piping for radiators in place. Mike also said he would clean up wiring in basement and first floor. That was to include updating any knob and tube wiring in basement and for all electrical receptacles on first floor. Also move already in place air conditioning system in master bedroom. We agreed via text messages of a 75 percent down payment on 12/17/24. Within 3 hours Village sent a worker to my primary residence to pick up a personal check for 15,000 dollars for down payment. I was still at work and was never able to sign an updated version of any type of contract. They said work would start on 12/19/ thru 12/21/24. Check was cashed the next morning 12/18/24. No work was done those days. We only have an invoice saying we gave a deposit of 15,000. A formal contract was Never presented, discussed nor signed by any party involved. We agreed to resume work after holidays. He suggest 01/13 thru 01/16. No work done 01/13 or 01/14 Village says they can come out Friday and Saturday. 2 hours work done on 01/15. Village dropped of some materials, carried them up stairs and left. On 01/16, worker shows up for 2 hours. No work done because tools did not work. No one comes out on 01/17 and 01/18. Village said they can come out the week of 1/20 thru 01/23. Weather forecast has 0 degree temps. I suggest the following week with temps in 40s. Village says thank you and schedules for 01/28 thru 01/31. First day Village was there for 1 hour to fix a pipe that broke because it froze. Second day no work. Village showed up at 12:45 on third day for 2 hours. No one comes out on fourth day. They suggest Saturday along with Monday and Tuesday, All 3 days no work is done. During 16 days Village said they would come out to work, they only showed up 4 times. Less than 7 hours total was worked. Two of those hours nothing was completed because tools (pump) did not work. One hour on 01/28 was to fix a pipe that froze because of no heat. Currently, Village is demanding balance to be paid in full before they will continue work. I contacted Angi's List's resolution department on 03/03/25. Complained about lack of work being completed and about our 75 percent down payment agreement not being honored. A formal complaint was filed. Village agreed to the 75 percent. Village tried to trick Angi's resolution department by saying 75 percent of remaining balance. That is equal to 97 percent of the total invoice. I made Angi's resolution department aware of this. This entire complaint can be verified with text messages and emails between Village Heating and Cooling LLC, Angi and myself."

"If i could give zero stars i would have. We paid almost $12,000 back in October for them install a new system in our home. Since then we have failed county inspection 3 times. The techs who come out all have different stories and excuses. The electrician who came out last time Donald informed us of how terrible his own company was and how he planned to quit. Me and my mother have taken countless days off work for them to come bandaid the problems instead of fixing them costing us even more money for missing work. Last Monday we failed for the 3rd time so I reached out AGAIN to the cooperate office and here we are 7 days later with no response and issue still not addressed This will be reported to the BBB, Angie's list will be reported for false advertising because the reviews under this company's name are actually for a company they bought out action 9 will be involved if this isn't the last time I have to deal with these people. It's the most unprofessional experience I've had with any HVAC company and I'm very disappointed in how they conduct themselves and their business please home owners beware!!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."