
Serving Bethany, CT and surrounding areas
Approved
In business since 1933
Free estimates
Emergency services offered
"Everything from first contact with the office staff to set up the appointment to when the installers left was a completely positive experience! <br /> Office schedulers found us an evening appointment around our work schedules and were very friendly. <br /> Al Vestro, our salesman, contacted us prior to arrival, and even showed up early once checking if we were available. He carefully went over the options, and didn't try to "upsell" at all. He explained that a higher sun-filtering glass was available, but generally not needed in New England. Also mentioned the option of "divided lites" to go on the outside of the window to retain the original look of the sash bars, and advised if we had a historic home it would be required but since we had just a "normal" home, it would mean more difficult cleaning without a lot of real difference in look. I appreciated his honesty in showing the options without the hype to sell the more expensive options. He recommended the best option for our home and neighborhood. Also, there was no pressure to sign the contract right then and there. He provided the estimate at the time of the inspection and then left it up to us to decide and get back to them if we wanted to proceed. He also explained the financing options with their financing company and we opted for the one year same as cash option so we didn't have to write a check for the deposit. Much easier option! Al estimated 8-10 weeks between when we signed the contract and when the windows would be installed. This put us at about a week or so after Thanksgiving. Not ideal, but we wanted them in for the winter. <br /> Once we signed the contract, David DiGiorgi called and set up the appointment to measure the windows. My husband was home that day, and said he was very punctual, friendly and professional. <br /> David called earlier this week and said the windows were ready and set up a day for the installation - which was today. Nov. 6th, at least three weeks earlier than expected! it couldn't have worked out better, considering we are having a warm spell with temps in the 70's today (New England, early November - go figure!) <br /> <br /> We were told the installers would be at the house at 8:30. The first truck arrived at 8:20 and all the installers were on site by 8:30. We took care to move things away from the windows before they arrived so they could get right to work. I did not take things off the walls because we were told we would not have to. But they had to do some heavy deconstruction work to get the old windows out and the guys took the collectible plates off the dining room walls so they wouldn't fall and break. I so appreciated that care and thoughfulness. <br /> They started the actual work around 8:45 and were done installing all 9 windows by 1:00. They cleaned up everything, and other than a little dirt on the kitchen counter, and of course the new windows, you would not have known we had any work done. It was spotless - cleaner even than it was when they arrived! <br /> While it is very early to really judge if they are sealed well, we carefully looked at all the windows and can see no gaps in the seals. <br /> I am more than satisfied with the whole experience with DiGiorgi. They may not be the cheapest contractor out there, but I found their customer service and workmanship to be top notch. I will definitely use them again when it comes time to replace the other 9 windows and the roof. And I have no hesitation recommending them to anyone looking for quality products and workmanship, and professional, easy to deal with people for their next home improvement project. <br />"





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