
Serving Blountville, TN and surrounding areas
In business since 1993
Free estimates
Warranties offered
"I hired Quality Contractors to install low voltage lighting. It was a $8500 job. The wiring was placed just below the mulch so within a few weeks, much of the wiring was exposed. I called Mike to get this resolved. He said that the person who buried the cables was new and didn't do it deep enough - it was supposed to be below the mulch; they returned to bury it correctly. About a year later, one of the lights stopped working. It took me a few weeks to get anyone to return my calls. It took another few weeks for anyone to come out to the house to repair the issue. Last month, another light stopped working. Once again, I called and had to leave messages. Brian and Mike then bounced my issue between the two of them. After 2 weeks of this, I finally got Mike to discuss the issue on the phone. He said he would charge me $90 plus labor and parts to repair a light that was still under warranty. I tried to explain what the situation was and ask why the item wasn't covered under the warranty. He then got very rude and disrespectful, accusing me of calling him names and lying. I told him he was the one lying as I had our conversation on tape. Suddenly, his demeanor changed and he wanted to cooperate with me. I asked to talk to Brian several times and he refused- stating that he was the boss and he made the decisions. He also stated that a service call wound entail traveling 2 hours one way to my house (from Canton to South Asheville??) and that I already had several service calls in the past - so much for extended warranties with this company. His professionalism and customer service skills do not exist. I cannot recommend this company unless you hope to never need follow up/warranty service from them once the job is done!"













