Get matched with top carpets or rugs clean offsite pros in Boise, ID

"She does carpet cleaning for me. Some residential and others for rental unit. Great work."

"They were absolutely amazing. They do a thorough job in cleaning they are in and out in a timely manner."

"Very professional, efficient and timely."

"A real professional! Responsive and very fast!"

Hi there! I’m Jessica Richey, and I’m excited to introduce myself. First and foremost, I am a proud wife and mother, as well as a goal-driven person that you can always count on. I’ve been cleaning homes here in the Treasure Valley for many years now. For me, cleaning isn’t just a job — It’s a true passion and I actually find it incredibly therapeutic! When I’m not making spaces sparkle, you can usually find me outdoors, camping and soaking up quality time with my amazing family.

"Initially, our experience was not so positive (which is the reason for the "B" on professionalism), but ultimately, Jason Lochridge, the owner, went the extra mile to more than make things right.  Here is our story (and please read it to the end):

We purchased a discount coupon for gutter cleaning through Deal Saver.  The crew showed up on time.  They asked if they could use our trash container to dispose of the leaves in the gutters (something we found out later was not company policy), and my husband said "yes."  They put all the wet, dirty leaves in the container unbagged (also totally not company procedure -- they were supposed to bag everything and remove it from the premises).  My husband estimates there was about 100 pounds of gunk in the container.  They also splattered mud down the side of our house.

Not only did this make a terrible, sloppy mess in our garbage container, but it also turned very cold a few days later so that when he got ready to put the trash out for collection, he realized that the wet leaves in the bottom of the container (which was empty when they arrived) would freeze in a lump and likely not come out when the trash was emptied.  So he went to the store, bought some heavy-duty trash bags and cleaned the leaves out of the container (as many as he could -- it was still a mess -- absolutely filthy) and bagged them before putting the can at the curb.

They also overcharged us.  They told us we had 150 feet of gutter but would charge us for "only" 140.  Our coupon was good for 100 linear feet, so we paid for another 40 ($80).  My husband measured later, thinking 150 sounded like too much, and he got 115 feet. 

I decided it was only fair to call ACI and give them a chance to make it right.  Jason came out to inspect the job and collect our garbage container to clean it.  He re-measured the gutters and told me that we had 118 feet, confirming that we had been over-charged.  He also asked me to step outside and look at the gutters.  He showed me a section that the employee accompanying him had wiped clean and said, "That is what your gutters were supposed to look like when they left."  The rest were really dirty.  Then he told me he had taken pictures of how the crew had left the gutters (dirty) and that it would be a topic in their Monday employee meeting.  He was very calm, but I could see that underneath, he was angry.

They cleaned the rest of the gutters off, cleaned the mud off the side of the house and took our garbage container away and cleaned that up, too.  Then they sent us a refund check.  I was expecting the amount we had been overcharged, but they refunded the entire $80!  So, yes, I will definitely hire them again and recommend them to others.

"

"Thorough yet still timely, I feel like several years of life have been added to these old carpets. TJ (owner/operator) was great and his prices are competitive. I will be using them again."

"My carpets look like new again! Great service and a great price. I’d definitely hire them again."

"Great experience, from original contact to job completion."

"They were very responsive and got the work done. However, they were abrupt and in too much of a hurry when we met. Walked through my clean house with snow all over there shoes. Which I had just had professionally cleaned all of the flooring. When I returned to my house they had illegally dumped the water from cleaning my carpets down my driveway. This is unacceptable and I wouldn't ever hire or recommend them to anyone."