Get matched with top chimney cap installers and replacers in Bolton, MA

"Awesome job! I had hired a different company (Shamrock) because they were cheap, but the wanted to upsell a bunch of stuff not even needed. A-Tec didn’t do that at all! They were respectful, professional, and did exactly as was asked! Will definitely use them again! Just goes to show you get what you pay for! I’m glad I found them!"

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"

"Exceptional service!! I got a call in advance, explaining the Covid-19 protocol and how the visit would work. Service technician, "Bobby 102" arrived on time, wearing face covering as discussed. He was super polite! Brought in his equipment (including floor/rug covering), accurately described the scope of the job and estimated timing. He worked quietly and efficiently while here and explained what he discovered at the end of his work. We were able to ask questions and got very clear and direct answers including what maintenance might be required down the road. We gave him a check on the spot and he was off to his next customer. I took great comfort in the way Master Chimney Sweepers prepared and informed us and we were extremely pleased with the actual service performed very professionally by "Bobby 102"."

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."