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"installation of a gas insert fireplace"

"WONDERFUL! Jimmy and his fellow technician did a fantastic job of cleaning the dryer vent. I was appalled at how much lint was removed! They were fast, efficient, and cleaned up the area just like new. I was so impressed I asked for an estimate to replace panels in my fireplace while Jimmy was here. I'll be using Finest Chimney Sweep again in the near future! Well done!"

"The job went very smoothly. They guys were very nice and professional. Suggestions and repair estimates were given to me without any unnecessary pressure. I would definitely hire again."

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I called another company that charged $200 for an estimate.  They gave me a written estimate with pictures, and told me that smoke was leaking from one flu to the next because of cracked flu tiles.  They recommended two stainless steel flu liners, replacing the crown, replacing the four bad bricks, and sealing the outside of the chimney at a cost of $13000.  That wasn't going to happen.  I sent the pictures to another chimney repair company and they would do the same work for $6000. What an eye opener!  How could there be such a disparity?  That's when I called Metropolitan Chimney.  Adolfo looked at the chimney and saw that the cracked flu tiles were near the top of the chimney and could be replaced without needing to reline the flues.  Aldofo was the only person to diagnose the leaking problem. He said, " the two flues were so close together at the top of the chimney. Smoke from one fireplace rose out of the chimney and was sucked down into the adjacent flu,  The smoke came into the house through the other fireplace." The problem was solved with the installation of chimney cap dampers on each flu. I have had a fire in both fireplaces, and smoke has not leaked back into the house.  Aldofo and his coworker were honest, did the work that week, left the house clean, and saved me a lot of money.  It is important to note that the flu liners recommended by the other companies would not have solved the problem of smoke leaking back  into the house. Only Adolfo understood the physical phenomenon of negative pressure as it applied to my fireplaces.  

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"We bought the Angies List special deal and scheduled the appointment.  The man arrived on time, cleaned the chimney and left within about an hour.  No deficiencies were noted which was good because we weren't sure how long it had been since the last time anyone has cleaned the chimney.
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"The technicians redid the bricks so that you couldn't even tell they were repaired. It looked beautiful. They put in a new liner in the chimney and waterproofed it. They redid the inside of the fireplace to bring it up to code and put in a chain that easily opens and closes the flue. It looks so good and easy that I may decide to use the fireplace again. They redid the pipes in the basement so the fumes from the boiler and hot water heater went up the chimney in the correct way. There had been water damage and they corrected the damage and closed off the hole in the wall (foundation) and made a bigger hole in the correct place so that everything was up to code. They were polite, efficient and worked very hard to get the work done in the promised two days. I have interviewed many companies and found this company to be straight-forward in telling me what they would do and didn't try to tell me they were giving me a "good deal." Rather I feel they gave me an honest estimate on what needed to be done and didn't try to pressure me into using their company. They did give me 10% off because I was an Angie's List customer. What company to use was a hard decision for me because I knew nothing about chimney repair. Because so much of the repair was inside the chimney I couldn't tell what they had done. Based on my experience I feel they did a good job. I don't have a picture of the repaired chimney but it looks great--better than it did before the bricks fell. If someone wants more detail I can copy exactly what they did from the invoice. Also, maybe the company can show a picture of the finished product. Since it is summer time I haven't had any experience using the chimney but will let you know how things work out during the winter."

"Nathaniel has excellent communication skills and shows pride in his craft. I bought a home and the chimney was leaking by day 2. I called O-line Chimney and they came to the property within 24hrs to take a look and gave me an estimate within 20 minutes. Nathaniel took photos of the caps and explained how they were improperly installed and one had a dummy cap (prior owners were trying to save money). He let me know that the caps were sitting on rubber vice concrete and the leak was likely due to that in addition to the liners not being elevated to the proper height. He detailed his exact course of action and returned on time at his next available appointment. He was neat, honest and efficient. Couldn’t ask for better service. The price was more than fair and the craftsmanship was excellent."

"The service was fine. The only thing is that they were really late coming. So, it was like dark when they got out of here. They left the area good when they were finished. It took them an hour-and-a-half to complete the job. They sent me a picture of the chimney. The price was great. They did show up."

"I purchased a special deal through Angieslist, $99 for chimney sweep and $200 dollar worth of masonry/Chimney repair. The crew arrived on time and were very polite. When I showed them the woodburning stove insert they both seemed confused by it, they said they weren't familiar with inserts and weren't really sure how it worked. They cleaned it out but were not able to look in the chimney because of the way it was set up. One of the gentleman told me its fine to use as long as smoke doesn't start to come in the house. Obviously. I was under the impression that people that bill themselves as chimney sweeps would be able to figure out how to check out the actual chimney.
Our house has another chimney in the rear that is not in use. There are gaps in the brick where the mortar has fallen out. I figured I'd use the $200 credit towards having them pointed. The gentleman went up on the roof and inspected the chimney. He said the chimney needed to be capped, rain was getting in and that was causing the erosion. Makes sense, during my home inspection the previous year we were told to have it done somewhere down the line. He said he would cap the chimney and seal the concrete around the chimney on the roof for an additional $200. He said there was no need to point the brickwork once the chimney is capped. The guys went on the roof for maybe 15 minutes and installed the cap and I guess seal something or other. I don't have a 40' ladder to get on the roof and actually see what they did but it couldn't have been much as they were only up there a few minutes and I didn't see them carry up any concrete. I suspect they probably used mortar sealant caulk which is fine but doesn't really equate to the price charged. My main gripe is that I paid $500 (99, 200 credit, 200 at time of service) for them to vacuum my fireplace insert and install a cap (found on home depot.com for $80) on the chimney. I get the feeling that when you buy this $99 deal they not really honoring the $200 credit. I'm no expert on this sort of thing but I don't think the work that was performed was anywhere near $500 worth. I also got the feeling they were in a bit of a hurry and that's part of the reason they didn't want to do the pointing work. 
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"The work was scheduled promptly and completed in the estimated time. The staff were friendly and performed their job adequately. Not stellar workmanship, but not the most expensive either."