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"Poor communication continues. Installation was delayed multiple times by an issue that could have been easily resolved with a call. An "electrician" installed the pool liner eight 8-weeks after the initial estimate but somehow broke our pool light. The broken pool light was then blamed on an issue with the GFCI outlet even though it worked without problem before they messed with it. Juan offered to have the guy that installed the pool liner fix the GFCI outlet but that would be at an additional cost paid directly to the "electrician". Upon completion, we intended to pay via credit card since it is listed on their sites as an accepted form of payment, but they informed us they do not accept CC payments. After discussing options they eventually agreed but added a percentage fee which adds a substantial amount to such a large purchase. Their concern was due to a potential chargeback. Now we know why. A few weeks after completion, we contacted Juan to inform them the pool coping was/is falling and breaking off into the pool. After multiple assurances that they would address this, they have not sent anyone to review or fix the issue. We have gotten several excuses about how busy they are without action. The pool liner is also not flush with the walls and there are multiple air pockets. Super disappointed."

"Great! Mr Lewis is honest and dependable. He stays right with his work crew until the job is done. As a widow, I was apprehensive about hiring maintenance work done on my home. No more worries! I will continue to call AAA for future needs."

"Randy Smith was excellent. He arrived early, diagnosed the root cause of the problem and fixed it. I highly recommend him for this kind of work"

"I made the decision to install Trex at my new home and researched installers. Reformed Outdoor Structures was listed on the Trex website as a certified installer along with other contractors. After speaking with multiple contractors I made the decision to work with Reformed Outdoors. Wyatt was extremely responsive, knowledgeable and reliable. He sent a detailed quote outlining the various product options, gave me a timeframe for install and adhered to the schedule. As a new customer and Real Estate broker of 35 years I will highly recommend Wyatt and his team in the future!"

"I set out a point by point Project Plan, agreed that I would supply and pay for all materials, reviewed the project plan with Willard and we agreed on a price. Although he said it may be as much as 2K more, I was prepared to deal with this when we got to the end of the agreed upon price. I paid over half the total amount up front as I trusted Willard having hired him for small jobs before. My family and I were leaving on vacation just after the first 1/2 week of work. Willard told me that he had to go see his sister, but his crew would be working while he was gone. We returned and nothing but the bathroom demo had been done. Willard returned and shortly thereafter started wanting more money. I was not happy with this and found out he had spent all the advance money I had given him and was now unable to pay the sub-contractors required to complete this work. His subcontractor showed up at my home to do the new shower I had scoped. At my home, we had this work, fixing 2 soffets and painting them, removing an old gas heater, capping off and fixing the tiles, refinishing the attic, hanging a new garage (interior steel) door, fixing a broken cabinet in my bathroom and re-sheet rocking a panel of wall in my bedroom that had been ruined by the prior owners. In that week, his tile guy built out my shower and it was lovely. The glass doors were not in when he was done so he said he would do this himself. One of Willards guys did the soffet work and painted and it also was done well. In the attic they used a leaf blower to move the insulation around to be able to lay the boarding. There was an argument over how this should be done which I would not get involved in. They finished the attic. The insulation was not put back in place or under the boarding, so now the hallway under this area is hot as all heck during the summer. My husband is going to have to go back and take out the boards put the insultation under them and then reattach the boarding. Willard hung the steel door, but had not cut out the area in the door frame to install the deadbolt. They went back to my other house as it was critical and way behind schedule. His tile guy wanted me to pay him directly, which I did as Willard had no money to do so and had told him I would pay him. So for all the work I listed to be done at my house. The door still has no deadbolt installed, the wall in my bedroom and the drawer in my bath were not done, the glass enclosure is in my garage in a box, Back to the other house: Willard had me meet him at Home Depot one morning to rent the stripper to refinish the wood floors and we had a heated discussion as he was still talking about not having money, and I told him he would just wind up working other jobs and doing mine when he had time, if he didn't leave me completely in the lurch and I was not happy with that. At that time we were already at the second deadline he had given me and the only things done were the demo'd bathroom, the plumbing for the shower and tub install (which I had to pay the plumber directly to accomplish), the interior painting (again which I had to pay the guy directly to get done), carpentry work on the outside of the house (which was and is still not painted), 3 steel interior doors hung (done and working), All fixtures in the house which I had purchased new (still in boxes), the countertop in the kitchen (still waiting), installing the toilets, vanities, mirrors, etc in the bathrooms (still in demo condition on both counts). AFter yet more weeks and weeks of this ****, I told him ENOUGH, i"m done. I called the locksmith and changed the locks. Funny thing, all those days he said he would go to my house and never worked, or showed up late. He showed up early to make sure he could get his tools out of the house. I will never, ever hire Willard for anything again!"