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"Carini installed my mini splits a few years ago and promised me the world with their warranties. Well, turns out they botched something during the install and all of the refrigerant leaked out. They want $2,200 to refill and re-pressurize the line. Since they cross-threaded the screw that led to the leak during installation, this should be covered under the "Lifetime Craftsmanship" guarantee. Instead, they're trying to charging me a full day of labor to fix their mistake. Support on this issue has been dismal. It's been 16 days since they first diagnosed the problem and I still don't have a timeline for when this will get fixed. I chose Carini because of their warranties and their service record, but its all smoke and mirrors. You've been warned."

"They said it would be about three weeks, haven t heard from them and we paid a large down payment 128530"

"***DISHONEST COMPANY*** No written or verbal estimate provided for cost of repair. They refused to apply the $79 diagnostic fee towards the repair as they stated they would. First technician tried to lie and state that the heat exchanger was cracked to make us replace the entire system when it only ended up being a doubled HVAC filter placed by tenant. $378 total paid for labor and to install a $6.37 MERV 8 HVAC filter. Then numerous wasted phone calls just to get the final invoices. Management will NOT return calls to address any concerns for the consumer so any response saying to contact their office is just another lie."