Get matched with top hot tub or spa installers and replacers in Boston, MA

"Didn’t show up at my door until 3 months after taking the down payment. Requested all the money up front before stating the work so that they “prioritize” my job. Disappeared after releasing the money, and dragged things on u de different excuses for months, until finally asking me to pay them more than agreed sum to even continue to do any work. Never completed the job. Was able to get my money back by providing proof to the financial institutions through which I got financing for this project. But still a lot of aggravation along the way. This company is run by children running around pretending to be big boys. Stay away at all costs. Do not believe the positive reviews and absence of negative reviews. Most positive reviews are left by friends and family members. Cross reference between platforms, and pay attention to last names etc. They also get negative reviews removed, and then pretend that they don’t have any. Save yourself a headache and look for a real company!"

"Horrible, absolutely horrible. DO NOT use this company. Company charges $289 to come out and look at your hot tub with the claim that the $289 will be applied to the total repair cost. Once they finally came to my house in mid July to look at the tub, the tech identified the issue right where I directed it was leaking. He stated it would take roughly a week to get the part and I paid the $289. Once they had my money, then began the total lack of any communication or ignoring my calls, emails and texts. One no show appointment, then every excuse from "wrong parts delivered" to "the parts on backorder". Once I call BS and gave them two suppliers where the parts were in stock - no further communication from them at all. Contacted my credit card company and filed a fraud dispute and got refunded my money as these crooks clearly had no intention of ever returning to perform an actual repair."

"LB Special Projects is an excellent company. I am very happy with the results of my project. They took over a kitchen and bath remodel that had been running for eight months. The toughest part of the job was correcting the work of the previous contractor. So much time, materials and money had been wasted and getting someone to come in behind another contractor is a real challenge. However, LB Special Projects sized up the effort, figured out what had to be done, estimated the work and did a fantastic job. They finished the job in what I think was record time. One of the many projects that they took care of, and that amazes me the most, was the floor patch in the kitchen. They managed to find the right sized planks to patch a 100-year old floor. They then refinished the entire first floor. It looks amazing. I'm very happy with the work and their professionalism and I will call them back for more projects. I highly recommend them."

"Hired this company for summer 2019 to open/close and clean weekly. In the month we used SSG, the pool was not cleaned properly once. 25 tiles were damaged mysteriously upon open, there were leaves and dirt left in the pool the entire time and we have not been able to use the pool yet. We expressed our disappointment and gave them more than enough chances to rectify things. They didn't. Pictures attached are from our pool and spa today - after the tech "cleaned" and left a bill for over $200. Absolutely horrible. Terminated contract."

"Awesome! My tub looks brand new and Manny was professional!"

"Over the course of two weeks they were on-time, respectful and easy to work with."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."