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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"They did excellent work and the problem has been resolved"

"Unbelievable transformation!! Timeless Creative Renovations (TCR) did an amazing makeover of our once bathroom tub and shower area into a modern attractive and roomy stand-up shower with bench. The magnificent workmanship and attention to detail created an entirely new and pleasant atmosphere all while facilitating a better and safer environment for us. TCR miracle workers are professional and extremely confident in their abilities to meet and/or often exceed customer expectations….our shower transformation definitely exceeded our expectations. Thank you Miranda and team!"

"Reliable and solid work. Very experienced and handled a significant project. Would definitely hire again."

"Prompt response… very professional! I have been without a sink for two weeks, called a few companies and no follow up.. Tejadas was able to fit me in right away.. they were at my home on time and did a great job cutting my granite countertop and positioned my sink to get installed by the plumber… I would definitely hire them again for any future jobs"

"They did fine"

"Complete creep. Showed up late, hung a few pictures. Made the comment he was headed to the bedroom and see what happens in there. I didnt take it in a derogatory manner but when he asked me to come in to check something he slapped my ***. Thats when he was asked to leave. At 3:15 and he told me to pay him until 5pm. Then he stAlked me. I involved the police."

"Great job was well done."