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"If I could I'd give them no stars. Less than 3 months ago I arranged for them to install a new igniter for my oven. They charged me almost $300 for this $20 igniter. When it failed I called for a replacement under warranty. I was told the warranty was not for 3 months but was, because of sudden new rules, was only for 2 months. They then wanted to charge me another $300 to replace it. I told them it should be under warranty, but I was willing to pay $100. They of course, never called me back. When I got another service to replace the unit, for $200, I was shown that the unit Good Old Appliance Service used was a cheap Amazon igniter that was not recommend by my manufacturer. Avoid these cheating scammers like the plague."

"Whole process was great from start to finish - was able to squeeze me in and the repair was done on time, fast and the right way"

"Brandon was amazing , professional , polite and knowledgeable. He communicated with us very well. He really worked hard to figure out our issue with our oven. He is one of those gems in life! Highly recommend him. I will recommend Family Touch Diagnostics. You will not be disappointed with Brandon! "

"Scam did not repair frig unit and when I called he said he was busy. Now I have to hirer another repair service and I am out $300"

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."

"RUN FAR AWAY FROM ALLIED AND TOM. Tom took my money and did not complete the renovations as per our contract. He lied about having a licensed electrician to do electrical work, it was just one of his workers who's not licensed. I paid for a dumpster and when it was delivered by tom it was already half full from another allied job and I was asked to pay the full amount of $950. Tom didn't listen to anything I said regarding the work I requested and he changed my design and did work that was cheaper for him. I was priced for one of my ceiling's to be ripped out and reinstalled with new sheetrock, Tom waited until I was away on business then he installed sheetrock on top of the bad sheetrock and told me he ripped out the old sheetrock and installed the new sheetrock, I found out when my EC cut holes to install lights and we found 2 layers of sheetrock preventing the lights from being able to be installed. Allied construction is a cheap, sneaky company who will steal your money and breach your contract. Do not hire these people Tom is a lair. Tom wore a gun in my house on his hip and told me "I use this to get paid by customer who don't want to pay". Tom left live 120v wires hanging out of the walls and ceiling, he removed a banister and didn't replace it for 3 weeks making my home very unsafe for me and my 9 year old son."

"Excellent experience and beautiful work. The team was kind a respectful, and they had a great eye for detail. Thank you!"

"Mark took a deposit from me and then never followed up on submitting the proposal I signed to my co-op and getting approval. Finally almost a year later, I asked for the deposit back, and he said he would mail immediately after briefly trying to convince me to still let him do the job, because it was simply "out of sight out of mind". That was 2 years ago. I'm filing a small claims case against him/the company tomorrow."

"This is an overdue review. I hired Bernie and his team for a kitchen remodel in June 2021, after he did an excellent job with my three bathrooms in 2020. The kitchen remodel was also excellent. His works are efficient, hardworking and clean. My remodel took two weeks, as he had quoted and for the exact price he had quoted. I would hire him and his team again and I referred them to a coworker for her bathroom project. She was also very pleased with their work."