Get matched with top plumbing installers for a remodel or addition in Brownsdale, MN

"as advertised"

"Skyler Foss did a great job fixing the problem with my furnace. Very friendly and courteous."

"The installation went well. They responded quickly to me and were very communicative. I just think that it was a bit over priced. I paid it because I had no other option at the time"

"Chris was very easy to contact and continued to communicate up to the installation date. Once he came, he was on time and the whole thing went smoothly. Additionally, I was thrilled by the affordable charge for his work. I would recommend Chris and Cozik Plumbing to anyone looking for plumbing services!"

Plumbing and Boiler Heating

"The only reason we needed the new HVAC system was due to our AC needing some expensive parts and the new AC units wouldn't pair up to our old furnace. Since we care for my sick mother in-law who has Stage 4 COPD and needs the AC on from spring to Fall. She is a patient at the Mayo Clinic in Rochester MN and has many raspatory issues. We started by filing out a form at Costco that we were interested in a quote. I ended up getting a Sales guy named Richard McCain. He was very cocky and sure put on a good show over promising and made everything seem like a Sweet deal. Keep in mind I also worked with Mason at Tonna Mechanical who was outstanding and never over promised and was great to work with. I made a fatal error choosing K&S Heating and Cooling based on the Lennox system being the 2nd best option based on all my research (Carrier was my #1 choice which was offered through Tonna Mechanical). I selected K&S Heating and Cooling in Rochester MN due to the relationship with Costco. Costco offers their members discounts and extra warranties and stand behind the overall customer experience. The quoting process went smoothly and after tons of questions before agreeing to make the $15,000 purchase of the Lennox Elite Series 110,000 BTU Variable (98% eff.) furnace and a 4ton (19 seer) Air Conditioning unit to heat and cool our 5300 sq ft home. Richard McCain even came a second time to ensure his quote was exact and there wouldn't be anything else we needed for the new HVAC system to run. Out of all the information/options Richard McCain from K&S gave us, everything thing we had been promised was the purchase was going through Costco. After many emails and phone calls we selected the to finance the HVAC system the way Richard at K&S suggested as our best option and ensured the sale was through Costco. Installation day came and K&S Heating and Air in Rochester MN did show up on time. I gave the specific instructions to leave all the old HVAC systems parts and components including Thermostats on a tarp I spread out for them. Instead of K&S just throwing the old away we had a family from our church that was down on their luck have a need for an HVAC system. So we gave them all the parts and components (Furnace still worked great but the AC needed some parts to run). Of Course the old thermostats the install guys pocketed and failed to leave them behind as instructed. Keep in mind these thermostats were not even two months old and were $70 each. Our HVAC system was installed and wasn't running right to find out Richard forgot to include a air intake that costed us another $500 that wasn't in the original and final numbers. After the HVAC system was installed my mother in-law wanted to have our ducts cleaned to insure her raspatory health a fighting chance. My mother in-law who has a CDCS grant as she qualifies for due to her health. My mother in-law used some of the grant money to pay for the duct cleaning at our house since we care for her there. K&S Heating and Air showed up with a broken machine (had duct tape holding it together) then the K&S duct cleaning guy insisted that my father in-law help him lift his machine around our house and up and down our stairs. My father in-law has bad knees (has knee surgery next month) so regardless of his knee pain continued to help lug this machine around so his wife can breath better. Of course in the process of duct cleaning the machine breaks open blowing dust everywhere in our house. They submitted the invoice to be paid and received funds from the grant for their services. A few days later my father in-law said they didn't clean at least 15 vents due to wires in the way. So I looked at the invoice and of course they charged for every vent in the house including the ones they couldn't clean. So out of the 60 vents they couldn't clean 15 vents at $15 each vent. They fraudulently knowingly charged and took advantage of my mother in-laws grant and a vulnerable adult. Committing Fraud and theft of State funds that has been reported. Richard had asked me several times to make sure to review my experiences "because big ticket customers like you is the ones we want" that is Richards exact words. So I reviewed in honesty on Google as I have here and I will on other review sites. In the end I raised these concerns to Richard McCain the sales rep from K&S Heating and Cooling in Rochester MN and the concern our HVAC system never was ran through Costco like Richard McCain had promised costing us money and warranties. Richard McCain from K&S fired us as customers and admitting to having our old thermostats (had them for 3-4 months) denied to Costco their install crew had even taken them (they tried to steal them and thought no one would miss them). Here is his terrible response to the issue, Matt,I wanted to touch base with you after dropping off the thermostats. I take full responsibility for the thermostats not being delivered to you. For that I am extremely sorry. The inconvenience this caused you is unforgivable. For the rest of your complaints and issues- I’ve attached a screenshot of one of the final emails to you, from me. This shows that I informed you via phone and confirmed by email that the financing would negate Costco and it’s rebates. Now, Costco will not give you anything because you chose not to run the job through Costco. Also, K&S won’t give you anymore money off because I already gave you a killer deal. Did you not understand? Because it is very clear in this email. I could not have been more clear. And yet, you decided to drag my name through the dirt for a couple hundred dollars and call me a liar. Maybe you didn’t understand, I can see that happening. I know I asked you to reach out to me if you need anything in the future. However, please don’t. If you feel the need to contact the office, go ahead, but refrain from asking for my assistance. If you feel the need to remove your heinous google review—please do. If not, that’s fine too. I really appreciate your feedback and will certainly adjust my “cocky” attitude and hopefully learn about furnaces and ac’s so that I can provide a meal or two for my 3 children. Richard McCain Project Manager I called spoke to the Head shop Manager at K&S to try to resolve these issues as well I was swore at several times. They kept repeating "what do you want from us" over and over. I stated I just want this made right. I am not seeking money. I want what your sales man promised to be delivered. I want our HVAC purchase ran through Costco as it was supposed to be. I asked about the customer satisfaction and the manager laughed at me stating "You bought the system and own it. We don't owe you **** nor do we have to service it or stand behind it". To find out the K&S rep who works the booth at Costco got screwed out of his commission and K&S is ok with screwing their own employees and wont back their own employees. So the main reason for my review is to express our dissatisfaction with K&S Heating and Air and make sure other consumers avoid K&S Heating and Air at all costs. This review is based on actual events and my statements, words and comments are of my own opinion. I was advised by several people to not use K&S Heating and Cooling but I selected to do so because Costco was supposed to be involved. If you are a residential or commercial customer please think twice on using K&S as if they are willing to screw over a customer paying $15,000 think of what you have at stake! If you are looking to hire Richard McCain to work and represent your company I would think twice as he clearly doesn't know how to handle customers or do his current job. Again solely based on my experiences and opinions and the facts."

"Lee and I communicated via phone on a Friday and set an appointment for Monday as he was booked up the Friday I called. However, he called a few hours later and had time to come address the issue that day if I wanted! Even though I kept the original Monday appointment, I appreciated that he called back and could have worked my job in if needed. When Monday came, Lee called to check in when he said he would and showed up on time with everything needed to get the job done. He even left some plumbing supplies to prevent the issue from happening in the future, free of charge. Start to finish it took less than half an hour, and when I asked Lee to clean out my garage line since I had him there, he did not hesitate. It is great when a job is done well, but it is even better when it is done with true customer service in mind. As an added bonus, it wasn't even financially painful as far as home repairs go! All in all I can't imagine being happier with the service Lee with Jetter Clean provided. I would recommend him to anyone needing this type of service, hands down!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"These guys are highly recommended! I really appreciate a company that stands by their work, gets it done fast, and done right. We had our laundry room drain start backing up on a Sunday morning. I didn’t know why our drains were backing up at the time so I started calling plumbers and companies like Rotor Router, because we live in the country and being Sunday morning, I either got an answering machine, or somebody that said it was going to be a long time before they could come out. When I called Rochester Drain Rite I was pleased to have a real person answer the phone, She reassured me they could get somebody out to us within 2 hours, wow. Curt showed up on time and was professional; he went out of his way to keep our new floors clean. Curt even explained what he found and gave me some tips to trouble shoot in the future. The pump was replaced and working in about an hour. I was told the work was guaranteed and the pump came with a warranty. I never really believe in warranties but I needed to use it a few days later. Yes we had the new pump stop working and called Rochester Drain Rite; they had somebody out to us in just over 2 hours. The second Tech Norm was as professional as Curt. Norm found a thin plastic disc that had been sitting flush on the bottom of the drain basket; this was not visible as the water had sewage in it and being flat couldn’t be felt. The bottom line is, they had our pump up and running in about 30 minutes and absolutely no additional cost. Rochester Drain Right will be my first call if I ever have another drainage or plumbing problem. Sincerely, William B."