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"Excellent work. "

"We recently had new wood floors installed in our home, and the entire process was smooth and stress-free. The team was punctual, professional, and paid close attention to detail from start to finish. They helped us choose the right type of wood, completed the installation on schedule, and the craftsmanship is excellent. The floors look beautiful and completely transformed the space. We?re very happy with the results and would definitely recommend them to others."

"They did a very good job. They were very efficient. They were very courteous and very helpful. Great job."

"Work was fast, well done, and sturdy."

"Brannon is a great guy who really enjoys helping customers. He believes in making a quality product every time."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent productivity and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Horribly. I had my terrazzo floors supposedly diamond sanded to the tune of more than $3,000.00. The results were nothing like the results depicted in “before and after” photos here. My floors were clean , but they still looked pretty much the same as before. I was disappointed, but didn’t make a fuss. However, in the 3-4 weeks since Total Finish treated my floors, large numbers of deep holes have been appearing in my floor, as if it is disintegrating. This morning so many new holes appeared that I called Lorenzo in a panic. He came by this evening and before even getting from the front door to the living room (while he was still in the entryway), declared that the damage had already been there (even before seeing all of the damage). He then implied that I was lying. I immediately called the realtor and former homeowner IN FRONT of Lorenzo. When the former owner confirmed that the floors were not damaged at the time of sale, Lorenzo again insinuated that I was lying, implying that I wasn’t actually talking to the former owner. I then texted several other witnesses who confirmed the previous condition of my floors, yet Lorenzo refused to even consider that they might have caused the damage. The fact that he appeared to abdicate all responsibility before even seeing the extent of the damage, as well as calling me a liar, was disappointing. This is not the way a decent, honorable, honest, and ethical company does business. I am a nurse and work hard for my money. I don’t have $3500 to flush down the drain and then pay even more to fix the damage this company caused. He then sent me a partial video in which the guys who actually worked on the floors appear to complain about not being tipped? Regardless, the video does not depict the damage I am complaining of, nor did Lorenzo even examine the damage! This is not the way our fathers did business."

"The process started strong and communication was good but after a month into the process the site supervisor (as she was called) started to hide from us when on site, requested texts and pics instead of showing up in person when she planned to show, and answering questions became concerning. After 85% work was accomplished she pressured a survey on us for an uncompleted pool and after the survey was sent in she was almost non existent and many items still needed to be completed; the office manager was instrumental in the logistics and completion of unfinished work. Luke; a service technician, was the most professional, competent and informative member of the team/company. Overall: Too many questions and issues were left unfinished and a district manager had to be brought to the site to get the job completed and that was a major red flag. The unskilled labor and lack of English speaking workers was the norm and only a few times was an interpreter available on the phone. After all the stress, and headaches we endured did we finally get a good pool. Overall the negative overshadowed the positive in the experience. Luke's help and equipment knowledge was the best thing about the build."

"Fernando, his son Frankie, and Jeb Kraft (substituting for a vacationing crew member) were excellent. Their experience, work ethic, and attitude were outstanding. Every issue that arose as they repaired work another company did several years ago was solved by Fernando. He always provided several options and we selected the best one for the situation. Because Fernando hand-dug the needed holes and trenches he had no problem when he encountered the main electric line several feet from where 811 had marked it."

"Great service dependable, trustworthy and honest. I would recommend this company to anyone needing concrete work."