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"McHenry Masonry Did a great job with the project I hired them for. My only issue was with the subpar cleanup after the job was finished. The cleanup effort was not great."

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We called 4 different contractors, John from Don Green's Dirt Service was the only one that called us back. He came out within the week and gave us a quote. It took time trying to discuss with 10 people. John stopped out for a second time and gave us 3 different options as price was a concern. Once we all agreed on price/work, John and his team were able to come out the next week and complete work. A few of us watched the whole process. You could tell how efficient they were as doing this many times. Work was completed in 1 day and for quote amount. There was extra gravel used but John did not charge us any extra. The road looks great and concerns were fixed. John and his team took the time to walk us thru the project and inspect before payment. They did such a great job on this we are having them back in the spring to clear part of our land.

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"My husband and I could not have imagined this project going any better with any other contractor. Roger and his team were attentive to what our requests and needs were. They cared about us as home owners and made strides to help us through this construction (we have 4 kids, so keeping our laundry up and running was essential to maintaining sanity in the household). Every step of the way, we felt secure that it was being done with quality and correctly. There was never a moment of question of whether or not something was being completed in the right way. As with any major construction project, there were unknowns we encountered along the way, but Roger was prepared and communicated everything clearly and quickly to us. Our end product was nothing short of amazing. Not only did we end up with an updated kitchen and a new laundry/mudroom addition, we wouldn't go back and change a thing. Everything is perfect, from the layout to the paint on the walls. And, the price wasn't outrageous for what we received. It was in line with the workmanship and quality of the work which was done. When embarking on a project this large and with a large investment, you have to have 100% confidence in the people doing the work. We are definitely going to use Roger with Plumbline Builders again."

"They delivered the products that we had agreed on. They came and gave an estimate to do our landscaping but no drawing or planning...just a final cost. It also took more than one day to typically get a return phone call.
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Custom concrete designs is committed to providing our customers with quality and affordable patios,driveways and sidewalks.Let our team come in and transform your dreams and ideas into a reality!

"They are excellent. I have never had any dissapointment at all. They are very clean and professional. All around a good experience."

"They did a good job with replacing concrete stairs and put in a new concrete patio."

"The workers on site were wonderful -- we were very happy with the work as it was being performed, and they were very careful with surrounding area (drive, sidewalk, lawn) and did an excellent job overall. They were friendly and very respectful of us and our home/yard - a joy to have around.
My dissatisfaction was with the level of responsiveness I received from the owner after accepting his bid and sending a deposit check in (up until the deposit was sent, he was very quick to give a bid, explain the process, and return calls to answer questions).
After being told that the landscape crew was "a few weeks out" it took about 6 weeks for the job to happen, and that was after several calls to the owner to get an update on status. I understand that other projects ahead of mine may fall behind schedule or go beyond scope, however I was never updated on timing at all and was left wondering if he even received the paperwork with the deposit check. The only proactive note I received from him was the email on Friday at 5p indicating that the crew can start Monday morning, and 'will someone be there that morning'.
Upon project completion, my husband inadvertently gave payment in full, per the invoice, to the lead worker at the site (not factoring in the deposit check I sent in 6 weeks earlier to secure the bid). After immediately contacting the owner to let him know about the mistake, I asked him not to cash the check. I received no reply, and 3 weeks later the check was cashed. Now I need to go thru the hassle of trying to get that deposit money refunded. While the work performed was wonderful, the business management and
customer service leaves a lot to be desired.
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"Very well Is they jacked up the double garage removed the old slab and pored a new one. Very nice work, on time, quality work."

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My new garage/shed was finished approximately one year after I signed the contract with Heinen.  He did a good job of designing the garage (in his head; no drawings) in a way that was economical and works.  Greg Heinen is very personable and generally easy to talk to.  We talked over options and worked through questions and decided on a final design.  My dissatisfaction mostly arises from the length of time it took to finish the work and the difficulty I had in knowing what was going on with the construction schedule. 

Problems started (at least in part) due to heavy rains in June of 2014, which seemed to get everything delayed for months.  I also now (in hindsight) think that because Greg is a relatively small general contractor who works with a number of subcontractors, the delays were due to the availability of many of his subs.  The original start date was to be June of 2014, then pushed back to late July, and then he couldn't give me a date and stopped communicating with me. A crew finally came to demolish the existing garage in late September.  The general pattern was that Greg would tell me when crews would be out, more often than not the crew would not show up on that day, and I would get a series of promised start dates that also did not happen.  Construction continued sporadically in this manner through October and November, and in December I had a garage that was usable (although without electricity except via extension cord).  This spring they finished up with a new driveway (the first was incorrectly put in) and the electrical hook-up.  Some of what I wanted for the garage/shed did not occur and I had to decide whether it was more important to get the garage done or to get it done in accordance with the contract.  Because it was so late in the year, I generally decided on getting things done.  The item that I am most unhappy with is the eave depth. They were supposed to be 18" but wound up being only 12".  Since the roof trusses. were brought onsite pre-constructed, I didn't realize the depth was off until they and the walls were up  so I could measure.  By that time it was late October or November and I needed a garage for the winter.

In general, my experience with the subs is that a few of them showed up when they were supposed to and worked full days, but more of them seemed to show up about 10 a.m. and leave about 3 p.m.  One crew of two showed up at 10 and I saw one of the guys standing around for two hours.  He said they had thought nails would be there, but the right kind of nails weren't there, so the other guy had to get them.  So, it took this guy 2 hours to get the nails (!) and then they left at 3.  On the other hand, the crews that did the framing and put in the second driveway did an excellent job, and the garage and shed function well.  I wonder if part of the problem is that Greg trusts his subs and some of them take advantage of that. Greg seldom came out to see how things were going and seemed to just ask the subs what was going on and simply take their word for it.

In summary, I got the garage and shed we discussed (with the exception of a few items which Greg readily removed from the final cost) and am happy with how it works.  The process of getting the garage, however, is not one I'd like to go through again.

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