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"The contractor never acknowledged the request. I never heard from them at all."

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."

"The salesman arrived at the correct time. We told him that we were getting quotations for carpeting the sewing room. We looked at samples and selected one, but told him that we were having some work done on the sewing room and did not have a firm completion date for the carpentry and painting work and would not sign a contract until that work was done and we had made a final decision on the carpeting company. We also told him that we might change our minds on the carpet we had chosen based on the color of paint we use on the walls of the room. He seemed very disappointed that we didn't sign a contract at that time. Two weeks later, I called Empire Today's 800- number and said we were ready to do the carpeting. The salesman returned at a time that my wife wasn't home. I told him that she wanted to see the sample to confirm that our original choice would go with the paint. He said he had already made one trip to our home and if she wanted to see the carpet, we would have to go to Empire Today's showroom about 10 miles from our home. He said we could change the carpet choice without penalty if I signed the contract now. I signed the contract and gave the salesman the 10% deposit. When my wife returned a few days later, she said we should go to the showroom with the paint chip to confirm that the colors did coordinate. I left a message on the salesman's cell phone and texted him asking for the hours of operations of the showroom. After more than 24-hours, I received no reply to either the phone message or text. Then I called Empire Today's 800- number and asked the customer service representative what the showroom hours were. She informed me that Empire Today had no showrooms and the one the salesman told me about had been closed for a long time. To me, that said that the salesman didn't know what he was talking about or he intentionally lied to me to get me to sign the contract. At that time, my wife was ready to cancel the contract even though the 72-hour grace period had lapsed. I called the 800- number asking that a different salesman come to the house to show us the samples. An appointment was set for two days hence at 1;00 pm. At 1:00 pm on the appointed date,k the original salesman called said and said he wasn't coming and he had already used too much gas for a single room job. After discussing the matter, we decided to go ahead with Empire Today since she didn't want to wait another two weeks to use her sewing room. As it turned out, the carpet did coordinate with the room decor. The two men who installed the carpet did an excellent jog, so that part of the job went well. We used Empire Today last year and had favorable results. Unfortunately, it would seem that this salesman was more interested in reducing his personal costs rather than maximizing his future sales potential. I would hire Empire Today again only if a different salesman handled our work."