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"Poor communication, poorly organized, had to come back numerous times due to mistakes made on there end."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Cal spent the entire day installing my AC and did a wonderful job. Pleasant, professional, hard working and clearly skilled at his job. "

Additional Fax - (812) 448-9300. \nAdditional Number 812-234-7300

"Fantastic job! Three days from start to finish: minimal excavation and disruption to the yard and a friendly, fast, and professional team. They asked if they needed clarification for anything, were clear and prompt with communication, no run around trying to get them here. No more root-clogged pipes! It was fascinating to see them put in the new pipe liners and watch on the video as the machine cured the pipe in place. Thanks again to Steve, Chase, and Sam for their hard work and getting it done so well."

"I was so happy with the idea of a no dig repair by NuFlow. Friendly and professional crew, but... 5 years later I started having issues again. They sent someone to do a "wellness" check. Apparently the repair was not complete, they stopped 15' short of where it needed to be. Now tree roots are causing a problem at the opposite end of the pipe. Instead of completing the repair, they quoted $7,010 to finish the remainder of the pipe. I don't feel that it should cost me more to complete what I thought was already done. Penny Hunter "

We offer free estimates, fully insured

Small locally owned plumbing business since 2002. Affordable and friendly service.

In Business Since 2013\nFree Estimates with a Trip Charge for Any Service Completed\n\nWe take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n\nHow We Got Started\nWe started in this industry in 2013.\n\nWe describe our business as Well established

1-800 Water Damage of Southwestern Indiana