Get matched with top drain clog or blockage clearers in Cheswold, DE

"I hired them to unclog a toilet. Got a next day appointment. Patrick was helpful and courteous in scheduling and quoting the job. Justin came early and asked questions to understand the problem and what I had already tried to clear the drain. Within 15 minutes he had the drain running. Good service at a good price. I would use them again."

"Very smooth - timely and professional"

"This company did a great job clearing out multiple drains in my yard. They assessed the problem and solved them one by one successfull. They were professional and efficient. I definitly would use them again if I had to. Their price for work was reasonable. They did work that several other companies were unable or unwilling to take on. I am truely satisfied."

"tech mike stiles on time,booties and super freindly. had drain repair done quickly and cleaned area better than when he arrived. took time to explain what happens to 60 yr old galvanised pipes. our pipe was closed down to less than 30% of function. mike augerd it uot as much as he could and sink draining ok. he left us with a complete estimate and scope of work to replace pipe for us to think about. absolutly no pressure to do more at this time. thank you mr rooter and mike stiles. will use again and already recomended to neighbor"

"Matt, Jeremiah and Audric were very professional. They were on time and really did a great job clearing the drains and replacing pipes where needed."

"

Sink was COMPLETELY stopped up. Service person (Doug) seemed to be nice; first emptying the sink of water, then getting out his snake to get to work. Shortly, from another room, I heard moans and groans from the kitchen. Asking what was wrong, I learned that his snake had gotten stuck and he couldn't get it out. He went downstairs to the basement to work on trying to retrieve the snake cable from the cleanout down there, below the sink. He told me that on occasion, he's had to take out pipes between the kitchen sink and the basement sewer line in order to get his cable back, and that would cost upwards of above $600. He eventually retrieved his cable, but explained that it had gotten stuck because I had allowed the buildup of years and years of grease in the kitchen, and because I was foolish enough to have a garbage disposal, which allows the grease to build. He told me he had a drain cleaning powder that I could use to keep the drain clean, and one box would cost $50. I thanked him, but refused the offer. He did make it so the water would indeed go down the drain in the sink, now, and I can use my dishwasher. He was at the house for approximately 1 hr and 15 minutes, charging $457.50. Excessive, in my opinion. It's not my fault that his snake was caught (if it really was).

Is the drain clean? Cleaner than it was this morning, yes.

Will water go down? Yes. For now.

Would I recommend anyone using Chas. Moon Plumbing? Not unless you have a healthy bank account.

Will I ever call on them again? No.

UPDATE:

Moon & Company called today (Service Manager) and graciously offered a 15% discount for the service that I had here at the house, as described above. I thought that was very nice and generous of him/the company, and promised that I would report same.

"

"Excellent! They serviced both units, unclogged the condensate drains (it's been a while since they were serviced) and performed overall diagnosis."

"Very knowledgeable and professional. Fixed the clogged toilet and explained the problem clearly. Will definitely hire again. Matt was great."

"He did fix my toilets leaks and changed the fill valve and flapper. Meticulously done. Skilled worker. The next job we are planning to change my water heater"

"The work was completed quickly and successfully. My issue is with the pricing and the sales tactics. The technician initially said it would cost $439 to clear a drain, then said there was a $50 coupon that he d apply that takes it down to $389. To clear a drain!? So when I said no, he called his manager and got last months discount of $199. In the meantime he also informed us that he was a professional. In the end, we paid the $199 and it took him about 20 minutes to clear the drain. That's $600 / hour - pretty good return. I'm a professional too, but have never been billed at even $200 per hour. If he had just started at the $199, I probably would be writing a 4.5 star review. To me, even $199 is high to clear a drain, but it's probably consistent with other local companies. And I wouldn't have felt that I needed to negotiate to get a reasonable price."