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"Good, fireplace repaired"

"Great from start to finish."

"I found this company on Yelp and another site. They were highly rated and have NOT disappointed. They are highly professional with competitive pricing. They call back immediately, are polite, and perform high quality work. Their workers are knowledgeable and exceptionally polite and professional (always wear their boot coverings when inside for example). Use this company!"

"John Oros at Berg has been very easy and helpful to work with. We had windows installed 5-7 years ago (Midway vinyl). Cost was very competitive, scheduling and installation was smooth and professional. Recently, we had an issue with hardware on one of the windows and a sliding screen door. John contacted the rep for Midway and he was out within a day. Both were fixed on the same visit with no charge for labor. I would STRONGLY recommend both if looking for windows."

"The Next Door & Windows crew arrived on time and completed the job in about 3 hours. The new door looks good and works fine. The crew took the old door away.."

"I recently had the pleasure of working with United Window for the installation of new siding and windows on my home, and I couldn't be more impressed with the entire process. From start to finish, their professionalism was evident, and they truly went above and beyond my expectations. The owner himself came out on day one to provide an estimate, and it was clear from the outset that this company takes pride in their work. Not only did he offer a thorough and fair estimate, but he was also hands-on throughout the entire process, ensuring everything was done to the highest standard. The team was punctual every day, showing up on time and completing the project within the established timeframe. I was especially impressed with the efficiency of their work—there were no delays, and they worked diligently to get everything done without cutting corners. The quality of the siding and window installations is top-notch, and I can already tell the difference it’s made in both the appearance and energy efficiency of my home. I highly recommend United Window to anyone in need of siding and window services. Their combination of professionalism, quality, and efficiency is unmatched, and I’m so glad I chose them for this renovation."

"Our home is 85 years old and was in need of extensive renovations. We chose Window Concepts for our windows, roofing, and siding, and they did an outstanding job! Garrett provided a wide range of samples and made the entire process smooth and convenient. My wife and I highly recommend this family-owned company—they truly stand out! Their customer service is also exceptional and very accessible; 10/10 experience!"

"I would absolutely not recommend this company to anyone looking for windows. I had the most frustrating and lengthy experience. I had a salesman out for a quote in April 2022. I was told windows would be ready for installation in August. I also specifically inquired if my current blinds would fit over the new windows and was told yes. August came and went with no communication. On September 19th I emailed the office expressing concern my windows would not be done before winter and was told they'd be ready in October. I had to constantly call and email to get any sort of appointment on the books. On October 20th, the installers came. I was told it would be a one day job, done around 4:30/5:00pm. Around 3:00pm, one of the installers told me that they ran into 2 issues. 1 glass pane was cracked, so he taped it with duct tape, and 1 sash arrived with the wrong lock. Around 6:30pm, I had to leave and was told that they would have to come back that weekend to finish the rest of the windows. They had to come on the 22nd which was a day we were hosting a huge party and this was a huge hassle. After they finished, I was having issues with the windows latching. The office also said the 1 replacement sash was ready to be installed. On November 4th, they sent Santiago out to the house who, upon inspection, told me that 6 additional sashes had to be replaced. The windows in the kitchen and the bathroom were not locked properly when they were installed which caused them to be very difficult to open and close because they didn't settle properly. The office also had not communicated to him that he should be replacing anything that day. Keep in mind, Excel still had the audacity to send me an invoice during this and I told them I absolutely would not be paying one cent until the job was completed. On December 1st, I had still not heard anything about the 6 replacement sashes. I emailed Leo in the office and expressed my immense frustration that we were in the middle of winter and my windows were still not done. In addition, I had my handyman out to put the window treatments back up and he informed me that they are not able to be secured in the manner they are supposed to be due to the size of the windows. The brackets and screws do not fit. I was going on almost 6 weeks without blinds and now apparently need to find ones that fit these new windows. I also saw reviews online stating other people ran into the same issue where they were not told or told last minute they had to remove and replace the window treatments themselves. He was able to make some adjustments to put them back up, but again, that's more money out of my pocket. On December 7th, Santiago and Dave came out to the house to finally replace the 6 sashes but also discovered 3 of the screens already had holes and needed to be replaced. I found Dave to be condescending during the visit and I asked for a manager to call me. Julie was very kind and apologetic, and she did send me an Amazon gift card for the complications, but it did nothing to ease my frustration. I insisted on an inspection at completion because I did not have confidence in Excel at this point. You could see some sort of felt coming out of the top of one of the replacement windows and the lock mechanism did not align where it should. It would not lock, which I was uncomfortable with from a safety standpoint. I saw from reviews other people ran into this issue as well. My handyman, someone I have known for years and deeply trust, expressed concerns this evening about the quality of the work. The last week of January 2023, I received a call my screens were finally in and to call for an appointment. I called the main contact but did not hear back. The next day, I received a call from the office saying they were trying to schedule an appointment with me; I mentioned I had emailed Leo with no response and was told Leo no longer worked there. Ok, but how was I supposed to know that? Santiago came to install the new screens on January 24th and before he left, asked if I wanted to make final payment. I said that I wanted a final invoice from the office first. 2 hours later, I got a call from the office for final payment again. The next day, another call. I could not BELIEVE their nerve to be in such a rush to receive their final payment when I had to wait 9 months for this whole debacle to end. I am dismayed at how terribly this whole installation has been handled. Based on recent reviews, I see that other people are having the same issues I was including limited support from the office and zero communication unless I reached out first. Even though I have tried my hardest to confirm and follow up, I somehow still end up being told the wrong information. For the thousands and thousands of dollars I spent for such a huge home improvement project, I really wish I would have gone with another company. The only bright points were the complete professionalism and kindness from Santiago and Julie."

"I was asked to hold the phone and waited for 32 minutes to finally speak with the agent. I decided not to use the company from this experience."

"Been trying to get in touch with this company, All my windows seals are broken, Tried texting, calling and emails. No return calls. Windows look terrible. They say Life time warranty, Yeah Right"