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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"The service was excellent! They arrived to pick up the vehicle a day earlier which was great. They delivered the vehicle right to my daughter's door and found a side street to unload. The service was delivered within the time frame given. All of my questions were answered via phone or email and the paperwork was seamless and the price was very reasonable."

"We had a fantastic experience with the Swingset Service and would highly recommend them. The guys showed up on time and worked very hard putting together the swingset on a very hot day. We had a couple of broken pieces and the guys were able to fix them on site. They also had to a dig up the ground a bit to level the set which all worked out great. HIGHLY recommend."

"B&E Roofing did a great job replacing my roof. The men were well organized and worked well as a team. I was impressed with the efficiencies achieved using the Equipter and how careful everyone was cleaning the yard at the end of the day. <br /> <br />Lancaster Seamless was the subcontractor used to replace the gutters and downspouts. Everyone involved in this project worked hard, was respectful and professional. <br />"

"They put in a ceiling fan and two fireproof doors for me it went very well and the doors look great... also fixed cracks in my ceiling and redid the plaster it matches perfectly... very professional and cleaned up all the mess and removed all the old materials it was great... extra plus was they were both very kind and eager to please.."

"They installed the tile on the floor and supposed to come back to wipe the haze off and then seal. When we called to see when he will come back, he said on Monday at 10:30am. I waited home all day and he never showed or called. When I called him he said he forgot he was off Monday, he meant Tuesday. However, he never showed up on Tuesday, came on Friday. After wiping down we said the grout looks messy and the color is off, there were some skinny lines and some thick and not straight, he said you can wipe it with a wet towel and it will come off. We said can you come here and do it...why should we have to scrub the floor since we paid to get it done. We felt there was alot of bullcrap words....the job was not left nice, clean, professional the way we thought it would be. It took 1-1/2 months for him to offer a regrout and never apologized for the crappy job they did to begin with. We have used him about 5 years ago and he did do a great job, but I dont know what happened to his professionalism and honesty and detail to his work. Losing trust in him, my husband and I thought we would take the challenge to do the grout ourselves and glad we did. <br /> <br />Its ashame he didnt do a great job since we had so many other jobs for him to do. We will need to find someone else :( <br /> <br /> <br /> <br />"

Family owned and operated. No subs. Cost is determined by the job. Travel charges may apply. Extra charge for after hours service may apply.

Mason's Mark Stone Veneer is a local full-service manufacturer and installer of high quality, realistic cast stone veneer used in the construction and landscaping industry. Nationwide Product Sales and Delivery (Shipping Quotes Available). Our mission is to provide the most realistic and highest quality stone veneer for the absolute best price in the industry! We take great pride in our craftsmanship and we hope that it shows in every stone. Our small family owned and operated business seeks to satisfy our customers with a beautiful finished product that will last for decades!

"Our contractor was WONDERFUL!! Jason listened to our every need and handled it with great professionalism."