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"very competitive pricing and excellent workmanship. Materials arrived onsite on Monday, crew removed and installed new roof in one day. Very good site clean-up. I definitely recommend Rackley Roofing & Supply."

"From start to finish, this project was completely done with quality craftsmanship. The employees are very professional and attentive to my questions and needs. Once the installation was completed, they send a quality assurance manager to make sure everything was completed with perfection. Kit took his time and inspected every window. The crew showed up when they said they would and started immediately. I was very impressed with their work ethic and their ability to complete such a complex project in such a timely manner. I highly recommend this company for your house projects. I will be using them again and again!"

"Exceptional work performed. The process of having the roof and gutters replaced was flawless and very streamlined. Xtreme Xteriors were extremely courteous, professional, timely and diligent. Phillip’s expertise and knowledge are above reproach. He educated and coached me through the entire process!!! I highly recommend for any of your roof and/or gutters replacement."

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I started discussions with Crestmark in mid-April 2013, receiving an actual quote and invoice in mid-May. They performed the roof repair and it was completed by the end of June, with the work crew doing superior work. With the roof complete, there was approximately $8,000 worth of repairs remaining to be completed. When I had not heard from Crestmark by the second week in July, I attempted to contact them by email and phone but to no avail. I finally made contact by phone shortly into September (four months into our repairs!) and expressed such frustration with the owner that a representative emailed me that afternoon, promising to come by and estimate the materials needed for completion. A week later they came out and partially finished the chimney framing but left it unpainted and none of the facia or soffet work done. On September 19, I received an email from the same representative promising to "get a list of what needs to be finished tomorrow and we will get it done". I have not heard from Crestmark since (today is November 9, 2013) nor has any work been performed. While Crestmark Roofing promised much and their price was fair, the lack of communication and follow-up has negated what should have been a relatively easy success. 

UPDATE

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On November 9, 2013, I provided Crestmark with advance notice of my Angie's List review to allow them an opportunity to responds and/or attempt to remediate our concerns. On November 21, 2013, I received an email stating they were ordering the remaining materials and would have the job completed within 2-3 weeks. However, I heard nothing else from my job representative into mid-January. On January 22, 2014, I contacted the Angie's List POC for Crestmark Roofing, Gary Yates. In contrast to my experiences with the prior representative, Mr. Yates was professional, responsive, and extremely disturbed over how the job had been handled. To his credit, he did not fain concern in an effort to win back business; instead, it appears he made a diligent effort to objectively investigate the status of our job and what led to our displeasure. Mr. Yates kept me informed throughout the 23rd, checking for additional information and clarifying points of confusion. On January 24, Mr. Yates and I met in person, where he apologized for the problems with this job and updated me on the results of his investigation. He assured me that this was an isolated incident involving one of his representatives and took full responsibility for the lack of communications and response. He cleared up several misconceptions concerning the repairs and in my view rescued the reputation of this company. Had I thought to contact Mr. Yates earlier, many if not all of these problems may have been averted.

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"They were on time for the estimate and on time for the work that was performed. They removed my old shingles, tar paper, and vents and replaced them with new underlayment and GAF Timberline Shingles with new vents. The workers were efficient, knew what they were doing, worked extremely hard and long and did a great job. The project manager was on site much of the time and ready to answer any questions or respond to concerns. The new roof replaces one installed 19 years ago and the quality of the new roof greatly exceeds that of the previous roof. They cleaned up after they finished and did not destroy any flowers, shrubs, or plants. I would not hesitate to use them again."

"Mr. Weaver came found where our leaks were and seal the roof in good time. We are happy with everything he has done for us. Would refer him to friends."

"We just used Bear Mountain Custom Painting to completely repaint the exterior of our house, including restaining our back deck and fixing wood rot issues on our cedar shingle siding. The work quality was exceptional from the entire team, starting with the sales coordinator (Zach). We had received several estimates from other companies and Bear Mountain was right in the middle, but we chose Bear Mountain because of their superlative reviews and the expertise that was immediately conveyed by Zach (who did a much more thorough survey of the house for wood rot issues, and also knew correctly that cedar siding needed to be stained rather than painted). Whereas other companies proposed just filling in wood rot with Bondo, the philosophy at Bear Mountain is that to make a durable repair, the rotten wood should be removed completely and replaced with rot-proof materials (PVC or pressure-treated wood). Having had previous bondo repairs of wood performed by the preceding homeowners fail, we were really impressed with the excellent carpentry work performed by Bear Mountain Custom Paiting. The work crew, led by Higi, was fantastic. Higi was a wonderful communicator, and any issues (like windows painted shut) were immediately rectified. Due to cold weather and rain, the crew couldn't work for several days, and this was always communicated to us in a timely fashion--they then would often bring a larger work crew the next day so as to finish the project on time. We were thrilled with the quality of the final work, as the house looks fantastic and we are confident that it will remain in excellent condition for years! They took care to clean up the site thoroughly at the end of the job, and took extra precautions to make sure that our exterior cameras were fully protected. This is an honest company of exceptional professionalism, and we would not hesitate to use them again or to recommend them to others."

"Very happy with the results! They uncovered a lot of hidden wood damage when replacing some of the siding. They kept me informed every step of the way. The exterior now looks as good as new. For the amount of work they did, I thought their price VERY reasonable."

"Excellent. Started on January 26th and expected to take 2+ days. Arrived at house at 7;30 am and began removing old shingles. New shingles and associated materials arrived by 8:00 am. On site was a Project Manager who has the GAF Factory-Certified Master Elite Roofing Certification, a Foreman and one roofing crew. The temperature was in the low 40s and around 10:00 am it began to drizzle. The Project Manager proceeded to bring in a second roofing crew to expedite the work. Under very adverse weather conditions on a very steep roof, work continued until 7:00 pm when it became too dark to safely work on the roof. By this time the new roof was approximately 98% complete. The next morning, one crew returned to complete the roof and thoroughly clean up the worksite. I found the workmanship and work ethic by everyone on site very impressive.
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"Devon and Casey were great, came out and took some measurements and were back within a few days to put the caps on. Unfortunately, the measurements were a bit off for one of the caps and they had to remanufacture it before they could install it. The guys were really awesome and came out on a Saturday so that the cap was installed before Tropical Storm Irma came through. They also took pictures of the installation so that I could see the work they did. Unfortunately for me, I found a few leaks along the chimney, post storm and at first I was concerned that maybe the flashing was damaged during the pan installation. Steve and the guys listen to my concerns and came back out to reinspect everything, which I really appreciated. They were completely willing to step up and take responsibility. Bad news for me was that the flashing wasn't properly sealed around the metal roof, Good news for them was that they did everything right. I would totally recommend these guys and if I have any more chimney needs, they'll be the first I call."