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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Price was good. Roofing and gutter replacement completed on time. Good group to work with, I would definitely recommend - great job."

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep., gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! Financing is available."

"We received a drive-by visit in early September from Presidential Exteriors canvassing the neighborhood and while we knew we were living on borrowed time, with our roof last replaced before 1991, we don't do business with companies we don't know and trust. In this case I said no thank you, and the canvasser made a last comment that struck a chord, to look them up online. After checking their references, even though a fairly new company, they had very positive feedback in Angie's List. I then called and made an appointment and my wife and I were impressed with the salesperson, Ben (we've never had someone climb around the unfinished attic in completing their assessment) for his knowledge, genuineness, detail, and approach, and we signed a contract to renovate our roofing with architectural tiles and to install wider gutters (all in preparation for global warming). Over two days, the crew of two performed an amazing job at removing multiple layers of very old shingles (resulting in less full shingles being removed, and mostly partially torn pieces) and the care and cleanup left the full area around the house and bushes almost clean. Understandably, with any re-roofing I cannot imagine you wouldn't have some small amount of cleanup and a few full handfuls of nails and staples over the following months. In our case, in the subsequent week we have found over 60 nails so far using our own magnetic broom (purchased at Home Depot). The third day found the crew finishing the roofing and the other contractors arriving to remove and install the new gutters. So far, the new roof and rain gutters look great and we're cautiously awaiting the approaching storm season."

"I would highly recommend using this company. They are honest, know what they are talking about and won't price gouge you like some other companies. I hired them after a job that was done by another roofing company resulted in a leaky new roof. They came out did an inspection told me everything that was done incorrectly showed me pictures and made recommendations of what it would take to complete the work, basically what you expect from a company. Now that they have repaired all of the work my roof no longer leaks and I can rest assured the job was done right. Also their staff are all friendly and knowledgeable regardless who you talk to. Dan, Kevin and Jordan are all exceptional people give them a try."

"After years of unsuccessfully addressing water damage around windows in an upstairs room by focusing on the window frames and the brickwork around the windows, I asked W. E. Griffin Roofing (whom I had used previously for relatively minor roofing repairs) to evaluate whether the roof was a factor. Matt Hoffman determined that significant work had to be done including substantially rebuilding two dormers, removing and replacing valleys and flashing, and replacing the roof on the dormers. As in the case of previous and subsequent jobs, Griffin's work crew was very professional and conscientious at all times. They cleared all rubble and tools from the site every day, and the job was started and completed on schedule. In the 4 years since this work was done and the interior water damage repaired, there has been no further sign of water damage in that room. I completely trust the advice I have received from Matt Hoffman over the past 7 years since I first used W. E. Griffin. In addition to the work described above as well as routine preventive maintenance, I have also engaged the company to repair gutters, replace incorrectly installed snow guards, replace failed chimney flashing, fabricate and install catch boxes to prevent leaf blockage of downspouts, as well as routine preventive maintenance. I would recommend them without reservation."

"Jesse came in and assessed the damage, tarped the roof to prevent further damage and found a cost effective way to correct the faulty gutter installation. JW came in, repaired the walls, re-installed the gutters and repainted. After only three days, the three rooms looked new again! I couldn't be more appreciative of everyone involved; great team, consummate professionals and always completing the job with a "do it right at the the best price" approach. Highly recommend JW!"

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"I couldn't have been more pleased with Charm City Roofing. Home repairs, especially roof repairs were something I dreaded to think about. My experience with Charm City Roofing changed all of that. Starting with my point of contact Mac who did a WONDERFUL job explaining the process and providing a comprehensive step by step of how the installation of my replacement roof would be completed. My home currently has solar panels which needed to be removed before the installation of the new roof could begin, due to the slow response from the solar company this took over 4 months! Dispite this headache, while waiting for the removal the Charm City Roofing Team checked in with me periodically, maintained my tentative install date and continually assured me they would get the job done. The roof was completed as promised and I couldn't be more happy, the installers showed up on time! roof was completed in one business day! (Again as promised) Yard was cleaned up Completely of every material."

"Fab Build Pro is fantastic. Without me paying them, they worked with me for a year, fighting my insurance to get my whole roof replaced, not just the spot I called them out for. They handled it and we fought, but the damage I had seen became worse before insurance approved the whole roof repair. I really appreciated their time, effort and dedication to the customer. When they repaired the damaged spot insurance paid for, the work was indistinguishable from the original roof, and they fixed some of the more obviously broken shingles on my roof. They are my top recommendation for roof work in the DC area."